# Zoho Desk vs Ground Delivery

The clearest difference is in-app purchases: Zoho Desk at none against Ground Delivery's 7. On price, ads, device support and iOS requirement there is nothing between them.

Both are free to download. Ground Delivery sells 7 in-app purchases, starting at $89.99 per month. Zoho Desk asks for nothing beyond the download.

## The numbers

| Metric | Zoho Desk | Ground Delivery |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.7 (1.6K ratings)](https://appshunter.io/ios/app/zoho-desk/id692742510/reviews)** | — |
| Number of ratings | **1.6K** | — |
| Positive reviews | 52.8% of reviews | — |
| In-app purchases | **No** | Yes |
| Ads | No | No |
| Update frequency | Every 2 weeks | — |
| Monetization | Free with in-app purchases | — |
| Size | 218 MB | 30 MB |
| Requires iOS | 16.0 | **15.0** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Zoho Corporation](https://appshunter.io/developer/388384807) | [Yosi Klein](https://appshunter.io/developer/1358326406) |

## What reviewers say

### Zoho Desk

[App page](https://appshunter.io/ios/app/zoho-desk/id692742510)

This mobile help desk software provides a flexible ticketing system to manage customer service on the go. It offers features like ticket prioritization, contextual information, team collaboration, and real-time notifications to ensure efficient customer support.

**Highlights:** Mobile ticketing system, Ticket prioritization, Contextual ticket information, Team collaboration, Push notifications, Time tracking

**In-app purchases:** none

**What reviewers like**

- 🚀 Efficient app for managing tickets on the go
- 👍 Easy to use interface
- 🔒 Secure and reliable
- 💡 Integrates well with Zoho Desk web version

**What reviewers complain about**

- 🐛 Crashes and bugs, especially with certain ticket features
- 🔍 Limited functionality compared to web version
- 🔔 Notification issues, such as not receiving alerts for new tickets
- 🔧 Poor customer support responsiveness

**Reported bugs**

- Ticket links not opening the app
- Widgets not displaying correct information
- Ticket assignment issues, where assignments revert to unassigned
- Crashes when opening certain ticket tabs

**Requested features**

- Drag and drop functionality for inserting images and data
- Inline image editing capabilities
- Knowledge base access and article management
- Deeper customization options for dashboard and views
- Ability to delete or edit sent responses


### Ground Delivery

[App page](https://appshunter.io/ios/app/ground-delivery/id6808672628)

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases (7)**

| Purchase | Price | Billing |
| --- | --- | --- |
| Ground Solo Monthly | $89.99 | per month |
| Ground Growth Monthly | $249.99 | per month |
| Ground Enterprise Monthly | $599.99 | per month |
| Ground Solo Annual | $899.99 | per year |
| 100 SMS credits | $14.99 | one-time |
| 500 SMS credits | $69.99 | one-time |
| 2,000 SMS credits | $229.99 | one-time |


## Frequently asked questions

### Is Zoho Desk free?

Zoho Desk is free to download, with no in-app purchases.

### Is Ground Delivery free?

Ground Delivery is free to download, with in-app purchases available.

### Do Zoho Desk or Ground Delivery have ads?

Neither Zoho Desk nor Ground Delivery shows ads.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*