# Zoho Desk vs Intercom Conversations

The clearest difference is rating: Zoho Desk at 4.7 against Intercom Conversations's 2.1. Zoho Desk also leads on review sentiment (53% vs 18%) and ratings volume (1.6K vs 171). Intercom Conversations's advantage is monetization model (ad-supported vs free with in-app purchases) and update cadence (every 5 days vs every 11 days). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Zoho Desk holds the better App Store score, 4.7 against 2.1. That said, the two scores are not equally well evidenced: Zoho Desk has 1.6K ratings behind it against 171, so its average is the more settled of the two. Written reviews point the same way: 53% of Zoho Desk's written reviews are positive against 18% of Intercom Conversations's.

Zoho Desk ships an update every 11 days, Intercom Conversations every 5 days. The most recent releases landed on September 29, 2026 and September 13, 2026 respectively.

## The numbers

| Metric | Zoho Desk | Intercom Conversations |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.7 (1.6K ratings)](https://appshunter.io/ios/app/zoho-desk/id692742510/reviews)** | [2.1 (171 ratings)](https://appshunter.io/ios/app/intercom-conversations/id739927601/reviews) |
| Number of ratings | **1.6K** | 171 |
| Positive reviews | **52.8% of reviews** | 18.2% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 11 days | **Every 5 days** |
| Monetization | Free with in-app purchases | **Ad-supported** |
| Size | 216 MB | 51 MB |
| Requires iOS | 16.0 | **15.1** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Zoho Corporation](https://appshunter.io/developer/388384807) | [Intercom](https://appshunter.io/developer/553854461) |

## What reviewers say

### Zoho Desk

[App page](https://appshunter.io/ios/app/zoho-desk/id692742510)

This mobile help desk software provides a flexible ticketing system to manage customer service on the go. It offers features like ticket prioritization, contextual information, team collaboration, and real-time notifications to ensure efficient customer support.

**Highlights:** Mobile ticketing system, Ticket prioritization, Contextual ticket information, Team collaboration, Push notifications, Time tracking

**In-app purchases:** none

**What reviewers like**

- 🚀 Efficient app for managing tickets on the go
- 👍 Easy to use interface
- 🔒 Secure and reliable
- 💡 Integrates well with Zoho Desk web version

**What reviewers complain about**

- 🐛 Crashes and bugs, especially with certain ticket features
- 🔍 Limited functionality compared to web version
- 🔔 Notification issues, such as not receiving alerts for new tickets
- 🔧 Poor customer support responsiveness

**Reported bugs**

- Ticket links not opening the app
- Widgets not displaying correct information
- Ticket assignment issues, where assignments revert to unassigned
- Crashes when opening certain ticket tabs

**Requested features**

- Drag and drop functionality for inserting images and data
- Inline image editing capabilities
- Knowledge base access and article management
- Deeper customization options for dashboard and views
- Ability to delete or edit sent responses


### Intercom Conversations

[App page](https://appshunter.io/ios/app/intercom-conversations/id739927601)

Manage customer conversations and access your inbox from your mobile device. Respond to messages, assign tasks, and view customer profiles to build better connections.

**Highlights:** Manage inbox on the go, View and assign conversations, Collaborate with team notes, Start/continue conversations, Use saved replies, Search leads and users, View live user profiles

**In-app purchases:** none

**What reviewers like**

- 📱 Mobile access to respond on the go
- 🔔 Push notifications for new messages
- ⚡ Quick replies when away from desktop
- 🎯 Easy to use for basic chat responses
- 👥 Good for team collaboration awareness

**What reviewers complain about**

- 🐛 Constant crashes and instability
- ❌ Missing core features from web version
- 💸 Expensive pricing for limited functionality
- 🔔 Unreliable notifications
- ⚙️ Poor performance and slow loading

**Reported bugs**

- App crashes when scrolling through conversations
- App crashes when opening or sending messages
- Crashes when loading conversations
- Notifications not working or delayed
- Message badges not displaying correctly

**Requested features**

- Dark mode option
- Ticket attribute management
- Tag and label functionality
- Macro/saved reply improvements
- File attachment capability


## Frequently asked questions

### Is Zoho Desk free?

Zoho Desk is free to download, with no in-app purchases.

### Is Intercom Conversations free?

Intercom Conversations is free to download, with no in-app purchases.

### Which has better reviews, Zoho Desk or Intercom Conversations?

Zoho Desk is rated higher. Zoho Desk averages 4.7 out of 5 from 1.6K ratings, while Intercom Conversations averages 2.1 from 171 ratings.

### Do Zoho Desk or Intercom Conversations have ads?

Neither Zoho Desk nor Intercom Conversations shows ads.

### Which is updated more often, Zoho Desk or Intercom Conversations?

Zoho Desk ships an update every 11 days, and Intercom Conversations every 5 days. Most recently, Zoho Desk was updated on September 29, 2026 and Intercom Conversations on September 13, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*