# Zoho Desk vs Freshdesk

The clearest difference is review sentiment: Zoho Desk at 53% against Freshdesk's 34%. Zoho Desk also leads on rating (4.7 vs 4.5). On price, ratings volume, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Zoho Desk holds the better App Store score, 4.7 against 4.5. Both are backed by a comparable volume of ratings — 1.6K and 3K respectively. Written reviews point the same way: 53% of Zoho Desk's written reviews are positive against 34% of Freshdesk's.

Zoho Desk ships an update every 2 weeks, Freshdesk weekly. The most recent releases landed on November 3, 2026 and November 1, 2026 respectively.

## The numbers

| Metric | Zoho Desk | Freshdesk |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.7 (1.6K ratings)](https://appshunter.io/ios/app/zoho-desk/id692742510/reviews)** | [4.5 (3K ratings)](https://appshunter.io/ios/app/freshdesk/id849713306/reviews) |
| Number of ratings | 1.6K | **3K** |
| Positive reviews | **52.8% of reviews** | 33.8% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 weeks | **Weekly** |
| Monetization | Free with in-app purchases | Freemium |
| Size | 218 MB | 138 MB |
| Requires iOS | 16.0 | **15.0** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Zoho Corporation](https://appshunter.io/developer/388384807) | [FRESHWORKS TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/849713309) |

## What reviewers say

### Zoho Desk

[App page](https://appshunter.io/ios/app/zoho-desk/id692742510)

This mobile help desk software provides a flexible ticketing system to manage customer service on the go. It offers features like ticket prioritization, contextual information, team collaboration, and real-time notifications to ensure efficient customer support.

**Highlights:** Mobile ticketing system, Ticket prioritization, Contextual ticket information, Team collaboration, Push notifications, Time tracking

**In-app purchases:** none

**What reviewers like**

- 🚀 Efficient app for managing tickets on the go
- 👍 Easy to use interface
- 🔒 Secure and reliable
- 💡 Integrates well with Zoho Desk web version

**What reviewers complain about**

- 🐛 Crashes and bugs, especially with certain ticket features
- 🔍 Limited functionality compared to web version
- 🔔 Notification issues, such as not receiving alerts for new tickets
- 🔧 Poor customer support responsiveness

**Reported bugs**

- Ticket links not opening the app
- Widgets not displaying correct information
- Ticket assignment issues, where assignments revert to unassigned
- Crashes when opening certain ticket tabs

**Requested features**

- Drag and drop functionality for inserting images and data
- Inline image editing capabilities
- Knowledge base access and article management
- Deeper customization options for dashboard and views
- Ability to delete or edit sent responses


### Freshdesk

[App page](https://appshunter.io/ios/app/freshdesk/id849713306)

Manage customer support inquiries from multiple channels directly from your mobile device. Prioritize tickets, assign agents, and automate routine tasks to ensure prompt and efficient customer service. Stay updated with real-time notifications.

**Highlights:** Manage tickets from email, phone, chat, and social media, Prioritize and assign tickets to agents, Automate routine tasks with scenarios, Delete tickets and block spam, Log time spent on tickets, Receive push notifications for updates

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use
- 🚀 Convenient mobile access
- 🚀 Helpful for on-the-go support
- 🚀 Great ticketing system
- 🚀 Well-executed app

**What reviewers complain about**

- 🐛 Unreliable notifications
- 🐛 Buggy and unstable
- 🐛 Poor search and filtering
- 🐛 Clunky and frustrating UI
- 🐛 Missing key features from web version

**Reported bugs**

- Inability to reply to tickets
- Tickets not syncing properly
- Formatting issues with replies
- Compatibility issues with newer iOS versions
- Login problems and frequent logouts

**Requested features**

- Dark mode option
- Ability to save filters and preferences
- Improved search and filtering capabilities
- Integration with knowledge base
- Bulk ticket management tools


## Frequently asked questions

### Is Zoho Desk free?

Zoho Desk is free to download, with no in-app purchases.

### Is Freshdesk free?

Freshdesk is free to download, with no in-app purchases.

### Which has better reviews, Zoho Desk or Freshdesk?

Zoho Desk is rated higher. Zoho Desk averages 4.7 out of 5 from 1.6K ratings, while Freshdesk averages 4.5 from 3K ratings.

### Do Zoho Desk or Freshdesk have ads?

Neither Zoho Desk nor Freshdesk shows ads.

### Which is updated more often, Zoho Desk or Freshdesk?

Zoho Desk ships an update every 2 weeks, and Freshdesk weekly. Most recently, Zoho Desk was updated on November 3, 2026 and Freshdesk on November 1, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*