# Evanston 311 vs Basement Defender

The clearest difference is review sentiment: Basement Defender at 68% against Evanston 311's 22%. Basement Defender also leads on rating (3.9 vs 1.8) and ratings volume (30 vs 4). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Basement Defender holds the better App Store score, 3.9 against 1.8. That said, the two scores are not equally well evidenced: Basement Defender has 30 ratings behind it against 4, so its average is the more settled of the two. Written reviews point the same way: 22% of Evanston 311's written reviews are positive against 68% of Basement Defender's.

Evanston 311 ships an update every 3 months, Basement Defender every 2 months. The most recent releases landed on November 1, 2026 and November 3, 2026 respectively.

## The numbers

| Metric | Evanston 311 | Basement Defender |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [1.8 (4 ratings)](https://appshunter.io/ios/app/evanston-311/id694105620/reviews) | **[3.9 (30 ratings)](https://appshunter.io/ios/app/basement-defender/id1267272830/reviews)** |
| Number of ratings | 4 | **30** |
| Positive reviews | 22.2% of reviews | **68.4% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 months | **Every 2 months** |
| Monetization | Free | Free |
| Size | 59 MB | 14 MB |
| Requires iOS | 15.1 | **11.0** |
| Devices | iPhone, iPod | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [City of Evanston](https://appshunter.io/developer/1498131224) | [Basement Defender, LLC](https://appshunter.io/developer/1461333645) |

## What reviewers say

### Evanston 311

[App page](https://appshunter.io/ios/app/evanston-311/id694105620)

Easily submit non-emergency service requests and general questions to City staff. Report issues like graffiti and potholes, request services, and access important City information.

**Highlights:** Submit service requests, Report graffiti and potholes, Request winter maintenance, Inquire about trash/recycling, Access City web pages, Submit general questions

**Features:** macOS Compatibility

**In-app purchases:** none


### Basement Defender

[App page](https://appshunter.io/ios/app/basement-defender/id1267272830)

Monitor and manage your Basement Defender home product from your mobile device. View status, receive alerts, and configure settings. Designed for homeowners, dealers, and installers.

**Highlights:** View product status, Receive alerts, Configure device settings, Remote monitoring, Dealer and installer tools

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is Evanston 311 free?

Evanston 311 is free to download, with no in-app purchases.

### Is Basement Defender free?

Basement Defender is free to download, with no in-app purchases.

### Which has better reviews, Evanston 311 or Basement Defender?

Basement Defender is rated higher. Evanston 311 averages 1.8 out of 5 from 4 ratings, while Basement Defender averages 3.9 from 30 ratings.

### Do Evanston 311 or Basement Defender have ads?

Neither Evanston 311 nor Basement Defender shows ads.

### Which is updated more often, Evanston 311 or Basement Defender?

Evanston 311 ships an update every 3 months, and Basement Defender every 2 months. Most recently, Evanston 311 was updated on November 1, 2026 and Basement Defender on November 3, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*