# NYSCOPBA vs FirstNet Assist

The clearest difference is rating: NYSCOPBA at 4.0 against FirstNet Assist's 1.6. FirstNet Assist's advantage is ratings volume (244 vs 8). On price, review sentiment, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

NYSCOPBA holds the better App Store score, 4.0 against 1.6. That said, the two scores are not equally well evidenced: FirstNet Assist has 244 ratings behind it against 8, so its average is the more settled of the two. Written reviews complicate that: 0% of NYSCOPBA's written reviews are positive against 7% of FirstNet Assist's, so the app with the better star average is not the one people write more warmly about.

NYSCOPBA ships an update every 5 months, FirstNet Assist every 4 months. The most recent releases landed on October 20, 2026 and October 23, 2026 respectively.

## The numbers

| Metric | NYSCOPBA | FirstNet Assist |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.0 (8 ratings)](https://appshunter.io/ios/app/nyscopba/id711564749/reviews)** | [1.6 (244 ratings)](https://appshunter.io/ios/app/firstnet-assist/id1387593689/reviews) |
| Number of ratings | 8 | **244** |
| Positive reviews | 0.0% of reviews | **7.4% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 5 months | **Every 4 months** |
| Monetization | Free | Free |
| Size | 22 MB | 43 MB |
| Requires iOS | **13.4** | 13.6 |
| Devices | iPhone, iPod | **iPhone, iPad, iPod** |
| Age rating | 4+ | 17+ |
| Developer | [NYSCOPBA](https://appshunter.io/developer/711564752) | [AT&T Services, Inc.](https://appshunter.io/developer/290854684) |

## What reviewers say

### NYSCOPBA

[App page](https://appshunter.io/ios/app/nyscopba/id711564749)

This app provides union members with convenient access to important information regarding their union representation. It is designed for New York State employees and retirees within the Security Services Unit.

**Highlights:** Access union information, For NY State employees and retirees, Security Services Unit focus, On-the-go access

**Features:** macOS Compatibility

**In-app purchases:** none


### FirstNet Assist

[App page](https://appshunter.io/ios/app/firstnet-assist/id1387593689)

This app offers support tools for first responders, including access to customer care and device self-diagnostics. It also facilitates requesting device uplifts within a specified radius. A FirstNet portal login is required for access.

**Highlights:** Access to Customer Care, Real-time device self-diagnostics, Request device uplift, Uplift request radius search, FirstNet portal login required

**In-app purchases:** none

**What reviewers like**

- ✅ Improved app performance in recent versions
- 💬 Chat feature now consistently available
- 📱 Easier navigation in newer versions
- 💳 Bill payment functionality working for some users
- 🔐 Biometric login capability (requested feature being implemented)

**What reviewers complain about**

- 🐛 Frequent app crashes and freezes
- ❌ Constant logout issues requiring repeated logins
- 🌐 Redirects to Safari/web browser for most functions
- ⏱️ Extremely slow loading times
- 📄 Unable to view bills or account information

**Reported bugs**

- App crashes on launch, particularly on iPhone 14 Pro with iOS 16.1
- Login continue button not activating, preventing account access
- Constant logout after each use requiring re-authentication
- Biometric login feature not working despite being advertised
- App freezes and times out during login attempts

**Requested features**

- Implement Face ID/biometric authentication for faster login
- Mirror the AT&T app interface and functionality
- Integrate with main AT&T app instead of separate application
- Add native bill payment functionality within the app
- Improve app speed and responsiveness


## Frequently asked questions

### Is NYSCOPBA free?

NYSCOPBA is free to download, with no in-app purchases.

### Is FirstNet Assist free?

FirstNet Assist is free to download, with no in-app purchases.

### Which has better reviews, NYSCOPBA or FirstNet Assist?

NYSCOPBA is rated higher. NYSCOPBA averages 4.0 out of 5 from 8 ratings, while FirstNet Assist averages 1.6 from 244 ratings.

### Do NYSCOPBA or FirstNet Assist have ads?

Neither NYSCOPBA nor FirstNet Assist shows ads.

### Which is updated more often, NYSCOPBA or FirstNet Assist?

NYSCOPBA ships an update every 5 months, and FirstNet Assist every 4 months. Most recently, NYSCOPBA was updated on October 20, 2026 and FirstNet Assist on October 23, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*