# PSE vs TacomaFIRST 311

The clearest difference is rating: PSE at 3.4 against TacomaFIRST 311's 2.5. PSE also leads on iOS requirement (15.0 vs 17.6). On price, review sentiment, ratings volume and update cadence there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

PSE holds the better App Store score, 3.4 against 2.5. Both are backed by a comparable volume of ratings — 21 and 43 respectively. Written reviews complicate that: 14% of PSE's written reviews are positive against 15% of TacomaFIRST 311's, so the app with the better star average is not the one people write more warmly about.

PSE ships an update every 3 months, TacomaFIRST 311 every 4 months. Both last shipped on November 1, 2026.

## The numbers

| Metric | PSE | TacomaFIRST 311 |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[3.4 (21 ratings)](https://appshunter.io/ios/app/pse/id725056417/reviews)** | [2.5 (43 ratings)](https://appshunter.io/ios/app/tacomafirst-311/id869505966/reviews) |
| Number of ratings | 21 | **43** |
| Positive reviews | 13.9% of reviews | **15.4% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 3 months** | Every 4 months |
| Monetization | Free | Free |
| Size | 229 MB | 144 MB |
| Requires iOS | **15.0** | 17.6 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPad |
| Age rating | 4+ | 12+ |
| Developer | [Puget Sound Energy](https://appshunter.io/developer/725056420) | [City of Tacoma](https://appshunter.io/developer/1449906123) |

## What reviewers say

### PSE

[App page](https://appshunter.io/ios/app/pse/id725056417)

Manage your utility account and stay informed about power outages. Check your balance, make payments, and report outages with ease. Get real-time restoration updates and customize notifications.

**Highlights:** Check account balance, Make bill payments, Report power outages, Track outage restoration times, Manage personal preferences, Start, stop, or move service

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Convenient for tracking outages
- 💡 Helpful outage map feature
- 👍 Easy to use for bill payment

**What reviewers complain about**

- 🐛 Frequent login issues and crashes
- 🔍 Inaccurate or missing outage information
- 📵 Unreliable during power outages
- 💤 App becomes unusable after updates

**Reported bugs**

- App freezes when trying to log in
- Outage map does not show current outages
- Keeps logging users out unexpectedly

**Requested features**

- Support for Apple Pay and digital wallets
- Ability to schedule future bill payments
- Improved outage status updates and ETAs


### TacomaFIRST 311

[App page](https://appshunter.io/ios/app/tacomafirst-311/id869505966)

This app provides residents of Tacoma, Washington with a streamlined way to access non-emergency city services. Users can easily submit, track, and manage service requests directly from their mobile devices, benefiting from enhanced location features and a dynamic interface.

**Highlights:** Submit service requests, Track request status, Enhanced location features, Dynamic user interface, Access non-emergency services

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is PSE free?

PSE is free to download, with no in-app purchases.

### Is TacomaFIRST 311 free?

TacomaFIRST 311 is free to download, with no in-app purchases.

### Which has better reviews, PSE or TacomaFIRST 311?

PSE is rated higher. PSE averages 3.4 out of 5 from 21 ratings, while TacomaFIRST 311 averages 2.5 from 43 ratings.

### Do PSE or TacomaFIRST 311 have ads?

Neither PSE nor TacomaFIRST 311 shows ads.

### Which is updated more often, PSE or TacomaFIRST 311?

PSE ships an update every 3 months, and TacomaFIRST 311 every 4 months. Most recently, PSE was updated on November 1, 2026 and TacomaFIRST 311 on November 1, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*