# Active Directory Assist Pro vs Spiceworks Help Desk

The clearest difference is review sentiment: Active Directory Assist Pro at 58% against Spiceworks Help Desk's 6%. Active Directory Assist Pro also leads on rating (3.8 vs 1.8) and iOS requirement (9.0 vs 15.6). Spiceworks Help Desk's advantage is price (Free vs $19.99) and ratings volume (63 vs 5). On update cadence, ads, in-app purchases and device support there is nothing between them.

Spiceworks Help Desk is free to download; Active Directory Assist Pro costs $19.99 up front. Neither carries in-app purchases, so what you see is what you pay.

Active Directory Assist Pro holds the better App Store score, 3.8 against 1.8. That said, the two scores are not equally well evidenced: Spiceworks Help Desk has 63 ratings behind it against 5, so its average is the more settled of the two. Written reviews point the same way: 58% of Active Directory Assist Pro's written reviews are positive against 6% of Spiceworks Help Desk's.

Active Directory Assist Pro ships an update monthly, Spiceworks Help Desk every 5 weeks. The most recent releases landed on October 29, 2026 and October 27, 2026 respectively.

## The numbers

| Metric | Active Directory Assist Pro | Spiceworks Help Desk |
| --- | --- | --- |
| Price | $19.99 | **Free** |
| Rating | **[3.8 (5 ratings)](https://appshunter.io/ios/app/active-directory-assist-pro/id738316197/reviews)** | [1.8 (63 ratings)](https://appshunter.io/ios/app/spiceworks-help-desk/id1582708054/reviews) |
| Number of ratings | 5 | **63** |
| Positive reviews | **58.3% of reviews** | 6.5% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Monthly** | Every 5 weeks |
| Monetization | Paid | **Free** |
| Size | 7 MB | 6 MB |
| Requires iOS | **9.0** | 15.6 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPod |
| Age rating | 4+ | 17+ |
| Developer | [BitsAbound Inc](https://appshunter.io/developer/373036242) | [Spiceworks, Inc.](https://appshunter.io/developer/420457475) |

## What reviewers say

### Active Directory Assist Pro

[App page](https://appshunter.io/ios/app/active-directory-assist-pro/id738316197)

Manage Active Directory users, groups, and computers remotely without any server components. This app provides secure, encrypted access to your domain controllers, offering features like password resets, account management, and insightful reports.

**Highlights:** Remote Active Directory management, User, group, and computer management, Password reset and account options, Account status monitoring, Real-time reports (locked accounts, expiring passwords), Secure, encrypted direct connection, Agentless and no server component required

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


### Spiceworks Help Desk

[App page](https://appshunter.io/ios/app/spiceworks-help-desk/id1582708054)

Manage your IT help desk tickets and users on the go. This app provides IT professionals with the tools to respond to, create, and manage trouble tickets from their mobile devices. Stay informed with real-time notifications for ticket updates.

**Highlights:** Manage help desk tickets, Respond to tickets, Create new tickets, Assign tickets, Ticket notifications, Manage users

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Functional for quick ticket creation
- 👍 Getting tickets on the go is nice
- 👍 Decent overall app
- 👍 Alerting is pretty great

**What reviewers complain about**

- 🐛 Constantly logging out
- 🐛 App crashes frequently
- 🐛 Notifications lead to 404 errors
- 🐛 Unable to send replies/comments
- 🐛 Ads are intrusive

**Reported bugs**

- Unable to sign into mobile app
- Notifications fail to deliver
- Notifications result in 404 error
- App logs out repeatedly
- App crashes on reply

**Requested features**

- Make the app open source
- Add dark mode
- Add iPad support
- Add Google SSO
- Improve multi-account support


## Frequently asked questions

### Is Active Directory Assist Pro free?

Active Directory Assist Pro costs $19.99, with no in-app purchases.

### Is Spiceworks Help Desk free?

Spiceworks Help Desk is free to download, with no in-app purchases.

### Which has better reviews, Active Directory Assist Pro or Spiceworks Help Desk?

Active Directory Assist Pro is rated higher. Active Directory Assist Pro averages 3.8 out of 5 from 5 ratings, while Spiceworks Help Desk averages 1.8 from 63 ratings.

### Do Active Directory Assist Pro or Spiceworks Help Desk have ads?

Neither Active Directory Assist Pro nor Spiceworks Help Desk shows ads.

### Which is updated more often, Active Directory Assist Pro or Spiceworks Help Desk?

Active Directory Assist Pro ships an update monthly, and Spiceworks Help Desk every 5 weeks. Most recently, Active Directory Assist Pro was updated on October 29, 2026 and Spiceworks Help Desk on October 27, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*