# Intercom Conversations vs Crisp

The clearest difference is review sentiment: Crisp at 71% against Intercom Conversations's 18%. Crisp also leads on rating (4.4 vs 2.1) and monetization model (free vs ad-supported). Intercom Conversations's advantage is update cadence (every 5 days vs every 2 months). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Crisp holds the better App Store score, 4.4 against 2.1. Both are backed by a comparable volume of ratings — 171 and 520 respectively. Written reviews point the same way: 18% of Intercom Conversations's written reviews are positive against 71% of Crisp's.

Intercom Conversations ships an update every 5 days, Crisp every 2 months. The most recent releases landed on September 13, 2026 and September 15, 2026 respectively.

## The numbers

| Metric | Intercom Conversations | Crisp |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.1 (171 ratings)](https://appshunter.io/ios/app/intercom-conversations/id739927601/reviews) | **[4.4 (520 ratings)](https://appshunter.io/ios/app/crisp/id1085770229/reviews)** |
| Number of ratings | 171 | **520** |
| Positive reviews | 18.2% of reviews | **70.9% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 5 days** | Every 2 months |
| Monetization | Ad-supported | **Free** |
| Size | 51 MB | 87 MB |
| Requires iOS | **15.1** | 16.6 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [Intercom](https://appshunter.io/developer/553854461) | [Crisp IM SARL](https://appshunter.io/developer/1085703893) |

## What reviewers say

### Intercom Conversations

[App page](https://appshunter.io/ios/app/intercom-conversations/id739927601)

Manage customer conversations and access your inbox from your mobile device. Respond to messages, assign tasks, and view customer profiles to build better connections.

**Highlights:** Manage inbox on the go, View and assign conversations, Collaborate with team notes, Start/continue conversations, Use saved replies, Search leads and users, View live user profiles

**In-app purchases:** none

**What reviewers like**

- 📱 Mobile access to respond on the go
- 🔔 Push notifications for new messages
- ⚡ Quick replies when away from desktop
- 🎯 Easy to use for basic chat responses
- 👥 Good for team collaboration awareness

**What reviewers complain about**

- 🐛 Constant crashes and instability
- ❌ Missing core features from web version
- 💸 Expensive pricing for limited functionality
- 🔔 Unreliable notifications
- ⚙️ Poor performance and slow loading

**Reported bugs**

- App crashes when scrolling through conversations
- App crashes when opening or sending messages
- Crashes when loading conversations
- Notifications not working or delayed
- Message badges not displaying correctly

**Requested features**

- Dark mode option
- Ticket attribute management
- Tag and label functionality
- Macro/saved reply improvements
- File attachment capability


### Crisp

[App page](https://appshunter.io/ios/app/crisp/id1085770229)

Manage customer conversations from multiple channels in a unified inbox. This app provides a powerful shared inbox experience optimized for mobile, allowing businesses to offer excellent customer service on the go. It integrates various communication tools and includes features like CRM and chatbots.

**Highlights:** Multi-channel customer inbox, Team inbox management, Mobile-optimized experience, CRM integration, Chatbots, Help articles and shortcuts

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- ⭐ Excellent app
- 🚀 Great features
- 👍 User-friendly
- 💰 Affordable
- 🌟 Fantastic support

**What reviewers complain about**

- 🐛 Crashes and freezes
- 🔇 Notification issues
- 📱 Limited mobile functionality
- 🔍 Lacking advanced analytics
- 🌐 Compatibility problems

**Reported bugs**

- Login screen freezes
- Incompatible with newer iOS versions
- Notification sound not working
- Conversation filtering issues
- Inability to edit user profiles

**Requested features**

- Dark mode option
- Bulk message management
- Improved mobile UI/UX
- Advanced analytics and reporting
- Customizable notification settings


## Frequently asked questions

### Is Intercom Conversations free?

Intercom Conversations is free to download, with no in-app purchases.

### Is Crisp free?

Crisp is free to download, with no in-app purchases.

### Which has better reviews, Intercom Conversations or Crisp?

Crisp is rated higher. Intercom Conversations averages 2.1 out of 5 from 171 ratings, while Crisp averages 4.4 from 520 ratings.

### Do Intercom Conversations or Crisp have ads?

Neither Intercom Conversations nor Crisp shows ads.

### Which is updated more often, Intercom Conversations or Crisp?

Intercom Conversations ships an update every 5 days, and Crisp every 2 months. Most recently, Intercom Conversations was updated on September 13, 2026 and Crisp on September 15, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*