# Intercom Conversations vs Zendesk Support

The clearest difference is rating: Zendesk Support at 4.5 against Intercom Conversations's 2.1. Zendesk Support also leads on ratings volume (4.2K vs 171) and monetization model (free vs ad-supported). Intercom Conversations's advantage is update cadence (every 5 days vs monthly). On price, review sentiment, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Zendesk Support holds the better App Store score, 4.5 against 2.1. That said, the two scores are not equally well evidenced: Zendesk Support has 4.2K ratings behind it against 171, so its average is the more settled of the two. Written reviews point the same way: 18% of Intercom Conversations's written reviews are positive against 24% of Zendesk Support's.

Intercom Conversations ships an update every 5 days, Zendesk Support monthly. The most recent releases landed on September 13, 2026 and September 22, 2026 respectively.

## The numbers

| Metric | Intercom Conversations | Zendesk Support |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.1 (171 ratings)](https://appshunter.io/ios/app/intercom-conversations/id739927601/reviews) | **[4.5 (4.2K ratings)](https://appshunter.io/ios/app/zendesk-support/id1174276185/reviews)** |
| Number of ratings | 171 | **4.2K** |
| Positive reviews | 18.2% of reviews | **23.8% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 5 days** | Monthly |
| Monetization | Ad-supported | **Free** |
| Size | 51 MB | 98 MB |
| Requires iOS | 15.1 | **15.0** |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Intercom](https://appshunter.io/developer/553854461) | [Zendesk](https://appshunter.io/developer/368796010) |

## What reviewers say

### Intercom Conversations

[App page](https://appshunter.io/ios/app/intercom-conversations/id739927601)

Manage customer conversations and access your inbox from your mobile device. Respond to messages, assign tasks, and view customer profiles to build better connections.

**Highlights:** Manage inbox on the go, View and assign conversations, Collaborate with team notes, Start/continue conversations, Use saved replies, Search leads and users, View live user profiles

**In-app purchases:** none

**What reviewers like**

- 📱 Mobile access to respond on the go
- 🔔 Push notifications for new messages
- ⚡ Quick replies when away from desktop
- 🎯 Easy to use for basic chat responses
- 👥 Good for team collaboration awareness

**What reviewers complain about**

- 🐛 Constant crashes and instability
- ❌ Missing core features from web version
- 💸 Expensive pricing for limited functionality
- 🔔 Unreliable notifications
- ⚙️ Poor performance and slow loading

**Reported bugs**

- App crashes when scrolling through conversations
- App crashes when opening or sending messages
- Crashes when loading conversations
- Notifications not working or delayed
- Message badges not displaying correctly

**Requested features**

- Dark mode option
- Ticket attribute management
- Tag and label functionality
- Macro/saved reply improvements
- File attachment capability


### Zendesk Support

[App page](https://appshunter.io/ios/app/zendesk-support/id1174276185)

Manage customer support tickets and team performance from anywhere. This app provides real-time updates, ticket management, and customer insights for agents and managers on the go.

**Highlights:** Real-time ticket notifications, Manage tickets on the go, View customer profiles and details, Track team workload and performance, Create and update tickets, Add attachments to tickets

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use mobile version
- 👍 Convenient for on-the-go support
- 🚀 Straightforward interface
- 🚀 Useful for tracking tickets

**What reviewers complain about**

- 🐛 Crashes and freezes frequently
- 🐛 Notifications not working as expected
- 🐛 Inconsistent with web version
- 🐛 Login issues, constantly logging out
- 🐛 Slow performance and load times

**Reported bugs**

- Notification badge never clears
- Cannot see images/attachments inline
- Inability to reply to tickets or update ticket status
- Inconsistent behavior when applying macros

**Requested features**

- Dark mode option
- Better integration with other Zendesk features
- Ability to create and manage tickets
- Improved macros and text formatting
- More customization options for views and notifications


## Frequently asked questions

### Is Intercom Conversations free?

Intercom Conversations is free to download, with no in-app purchases.

### Is Zendesk Support free?

Zendesk Support is free to download, with no in-app purchases.

### Which has better reviews, Intercom Conversations or Zendesk Support?

Zendesk Support is rated higher. Intercom Conversations averages 2.1 out of 5 from 171 ratings, while Zendesk Support averages 4.5 from 4.2K ratings.

### Do Intercom Conversations or Zendesk Support have ads?

Neither Intercom Conversations nor Zendesk Support shows ads.

### Which is updated more often, Intercom Conversations or Zendesk Support?

Intercom Conversations ships an update every 5 days, and Zendesk Support monthly. Most recently, Intercom Conversations was updated on September 13, 2026 and Zendesk Support on September 22, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*