# Intercom Conversations vs Freshchat

The clearest difference is rating: Freshchat at 3.7 against Intercom Conversations's 2.1. Intercom Conversations's advantage is update cadence (every 5 days vs every 3 weeks) and monetization model (ad-supported vs freemium). On price, review sentiment, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Freshchat holds the better App Store score, 3.7 against 2.1. Both are backed by a comparable volume of ratings — 171 and 52 respectively. Written reviews point the same way: 18% of Intercom Conversations's written reviews are positive against 20% of Freshchat's.

Intercom Conversations ships an update every 5 days, Freshchat every 3 weeks. The most recent releases landed on September 13, 2026 and August 10, 2026 respectively.

## The numbers

| Metric | Intercom Conversations | Freshchat |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.1 (171 ratings)](https://appshunter.io/ios/app/intercom-conversations/id739927601/reviews) | **[3.7 (52 ratings)](https://appshunter.io/ios/app/freshchat/id1273666080/reviews)** |
| Number of ratings | **171** | 52 |
| Positive reviews | 18.2% of reviews | **19.6% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 5 days** | Every 3 weeks |
| Monetization | **Ad-supported** | Freemium |
| Size | 51 MB | 244 MB |
| Requires iOS | 15.1 | **15.0** |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Intercom](https://appshunter.io/developer/553854461) | [FRESHWORKS TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/849713309) |

## What reviewers say

### Intercom Conversations

[App page](https://appshunter.io/ios/app/intercom-conversations/id739927601)

Manage customer conversations and access your inbox from your mobile device. Respond to messages, assign tasks, and view customer profiles to build better connections.

**Highlights:** Manage inbox on the go, View and assign conversations, Collaborate with team notes, Start/continue conversations, Use saved replies, Search leads and users, View live user profiles

**In-app purchases:** none

**What reviewers like**

- 📱 Mobile access to respond on the go
- 🔔 Push notifications for new messages
- ⚡ Quick replies when away from desktop
- 🎯 Easy to use for basic chat responses
- 👥 Good for team collaboration awareness

**What reviewers complain about**

- 🐛 Constant crashes and instability
- ❌ Missing core features from web version
- 💸 Expensive pricing for limited functionality
- 🔔 Unreliable notifications
- ⚙️ Poor performance and slow loading

**Reported bugs**

- App crashes when scrolling through conversations
- App crashes when opening or sending messages
- Crashes when loading conversations
- Notifications not working or delayed
- Message badges not displaying correctly

**Requested features**

- Dark mode option
- Ticket attribute management
- Tag and label functionality
- Macro/saved reply improvements
- File attachment capability


### Freshchat

[App page](https://appshunter.io/ios/app/freshchat/id1273666080)

This app allows businesses to engage with website visitors and users through a modern messaging interface. It provides tools to manage conversations, view visitor profiles, and receive instant notifications to ensure timely responses and enhance customer satisfaction.

**Highlights:** Manage conversations on-the-go, View visitor profiles, Receive push notifications, Share FAQ articles, Assign conversations

**In-app purchases:** none


## Frequently asked questions

### Is Intercom Conversations free?

Intercom Conversations is free to download, with no in-app purchases.

### Is Freshchat free?

Freshchat is free to download, with no in-app purchases.

### Which has better reviews, Intercom Conversations or Freshchat?

Freshchat is rated higher. Intercom Conversations averages 2.1 out of 5 from 171 ratings, while Freshchat averages 3.7 from 52 ratings.

### Do Intercom Conversations or Freshchat have ads?

Neither Intercom Conversations nor Freshchat shows ads.

### Which is updated more often, Intercom Conversations or Freshchat?

Intercom Conversations ships an update every 5 days, and Freshchat every 3 weeks. Most recently, Intercom Conversations was updated on September 13, 2026 and Freshchat on August 10, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*