# Intercom Conversations vs Gong.io

The clearest difference is rating: Gong.io at 4.0 against Intercom Conversations's 2.1. Gong.io also leads on review sentiment (60% vs 18%). Intercom Conversations's advantage is monetization model (ad-supported vs freemium) and iOS requirement (15.1 vs 17.0). On price, ratings volume, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Gong.io holds the better App Store score, 4.0 against 2.1. Both are backed by a comparable volume of ratings — 171 and 109 respectively. Written reviews point the same way: 18% of Intercom Conversations's written reviews are positive against 60% of Gong.io's.

Intercom Conversations ships an update every 5 days, Gong.io every 9 days. The most recent releases landed on September 13, 2026 and September 21, 2026 respectively.

## The numbers

| Metric | Intercom Conversations | Gong.io |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.1 (171 ratings)](https://appshunter.io/ios/app/intercom-conversations/id739927601/reviews) | **[4.0 (109 ratings)](https://appshunter.io/ios/app/gongio/id1289289459/reviews)** |
| Number of ratings | **171** | 109 |
| Positive reviews | 18.2% of reviews | **60.3% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 5 days** | Every 9 days |
| Monetization | **Ad-supported** | Freemium |
| Size | 51 MB | 57 MB |
| Requires iOS | **15.1** | 17.0 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPad |
| Age rating | 4+ | 12+ |
| Developer | [Intercom](https://appshunter.io/developer/553854461) | [Gong.io](https://appshunter.io/developer/1289289458) |

## What reviewers say

### Intercom Conversations

[App page](https://appshunter.io/ios/app/intercom-conversations/id739927601)

Manage customer conversations and access your inbox from your mobile device. Respond to messages, assign tasks, and view customer profiles to build better connections.

**Highlights:** Manage inbox on the go, View and assign conversations, Collaborate with team notes, Start/continue conversations, Use saved replies, Search leads and users, View live user profiles

**In-app purchases:** none

**What reviewers like**

- 📱 Mobile access to respond on the go
- 🔔 Push notifications for new messages
- ⚡ Quick replies when away from desktop
- 🎯 Easy to use for basic chat responses
- 👥 Good for team collaboration awareness

**What reviewers complain about**

- 🐛 Constant crashes and instability
- ❌ Missing core features from web version
- 💸 Expensive pricing for limited functionality
- 🔔 Unreliable notifications
- ⚙️ Poor performance and slow loading

**Reported bugs**

- App crashes when scrolling through conversations
- App crashes when opening or sending messages
- Crashes when loading conversations
- Notifications not working or delayed
- Message badges not displaying correctly

**Requested features**

- Dark mode option
- Ticket attribute management
- Tag and label functionality
- Macro/saved reply improvements
- File attachment capability


### Gong.io

[App page](https://appshunter.io/ios/app/gongio/id1289289459)

Gain insights into customer interactions and drive revenue growth with AI-powered analysis. Access deal information, listen to calls offline, and receive real-time alerts to stay on top of your sales pipeline.

**Highlights:** Deal tracking and status visibility, Offline call access and playback, Call sharing via messaging apps, Real-time deal notifications, Mobile meeting recording, Actionable deal recommendations

**Features:** Siri integration, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Great for on-the-go listening
- 💡 Useful for coaching and feedback
- 🚀 Efficient call review
- 👍 Easy to use
- 💡 AI-powered insights

**What reviewers complain about**

- 🐛 Missing key web features
- 🐛 Limited app functionality
- 🐛 Poor user experience
- 🐛 Offline review is audio only
- 🐛 Comments are lost

**Reported bugs**

- App doesn't allow copy paste on iOS
- Old email saved after deleting app
- Comments entered are lost
- Cannot login or create new account
- App crashes on opening

**Requested features**

- Copy paste functionality on iOS app
- Ability to update fields on the app
- Offline video review
- Dark mode
- Landscape mode for iPad


## Frequently asked questions

### Is Intercom Conversations free?

Intercom Conversations is free to download, with no in-app purchases.

### Is Gong.io free?

Gong.io is free to download, with no in-app purchases.

### Which has better reviews, Intercom Conversations or Gong.io?

Gong.io is rated higher. Intercom Conversations averages 2.1 out of 5 from 171 ratings, while Gong.io averages 4.0 from 109 ratings.

### Do Intercom Conversations or Gong.io have ads?

Neither Intercom Conversations nor Gong.io shows ads.

### Which is updated more often, Intercom Conversations or Gong.io?

Intercom Conversations ships an update every 5 days, and Gong.io every 9 days. Most recently, Intercom Conversations was updated on September 13, 2026 and Gong.io on September 21, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*