# Intercom Conversations vs Chatwoot

The clearest difference is rating: Chatwoot at 4.1 against Intercom Conversations's 2.1. Chatwoot also leads on review sentiment (55% vs 18%) and monetization model (free vs ad-supported). Intercom Conversations's advantage is ratings volume (171 vs 13) and update cadence (every 5 days vs every 11 days). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Chatwoot holds the better App Store score, 4.1 against 2.1. That said, the two scores are not equally well evidenced: Intercom Conversations has 171 ratings behind it against 13, so its average is the more settled of the two. Written reviews point the same way: 18% of Intercom Conversations's written reviews are positive against 55% of Chatwoot's.

Intercom Conversations ships an update every 5 days, Chatwoot every 11 days. The most recent releases landed on September 13, 2026 and September 23, 2026 respectively.

## The numbers

| Metric | Intercom Conversations | Chatwoot |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.1 (171 ratings)](https://appshunter.io/ios/app/intercom-conversations/id739927601/reviews) | **[4.1 (13 ratings)](https://appshunter.io/ios/app/chatwoot/id1495796682/reviews)** |
| Number of ratings | **171** | 13 |
| Positive reviews | 18.2% of reviews | **55.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 5 days** | Every 11 days |
| Monetization | Ad-supported | **Free** |
| Size | 51 MB | 73 MB |
| Requires iOS | **15.1** | 16.4 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [Intercom](https://appshunter.io/developer/553854461) | [Chatwoot Inc](https://appshunter.io/developer/1590326840) |

## What reviewers say

### Intercom Conversations

[App page](https://appshunter.io/ios/app/intercom-conversations/id739927601)

Manage customer conversations and access your inbox from your mobile device. Respond to messages, assign tasks, and view customer profiles to build better connections.

**Highlights:** Manage inbox on the go, View and assign conversations, Collaborate with team notes, Start/continue conversations, Use saved replies, Search leads and users, View live user profiles

**In-app purchases:** none

**What reviewers like**

- 📱 Mobile access to respond on the go
- 🔔 Push notifications for new messages
- ⚡ Quick replies when away from desktop
- 🎯 Easy to use for basic chat responses
- 👥 Good for team collaboration awareness

**What reviewers complain about**

- 🐛 Constant crashes and instability
- ❌ Missing core features from web version
- 💸 Expensive pricing for limited functionality
- 🔔 Unreliable notifications
- ⚙️ Poor performance and slow loading

**Reported bugs**

- App crashes when scrolling through conversations
- App crashes when opening or sending messages
- Crashes when loading conversations
- Notifications not working or delayed
- Message badges not displaying correctly

**Requested features**

- Dark mode option
- Ticket attribute management
- Tag and label functionality
- Macro/saved reply improvements
- File attachment capability


### Chatwoot

[App page](https://appshunter.io/ios/app/chatwoot/id1495796682)

Engage with customers in real-time, follow up on conversations effortlessly, and receive instant notifications for system activities. Collaborate with your team using private notes and organize conversations with status assignments to deliver exceptional service anytime, anywhere.

**Highlights:** Real-time customer engagement, On-the-go conversation follow-up, Instant system activity notifications, Team collaboration with private notes, Conversation status management, Assign conversations to team members

**Features:** Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Intercom Conversations free?

Intercom Conversations is free to download, with no in-app purchases.

### Is Chatwoot free?

Chatwoot is free to download, with no in-app purchases.

### Which has better reviews, Intercom Conversations or Chatwoot?

Chatwoot is rated higher. Intercom Conversations averages 2.1 out of 5 from 171 ratings, while Chatwoot averages 4.1 from 13 ratings.

### Do Intercom Conversations or Chatwoot have ads?

Neither Intercom Conversations nor Chatwoot shows ads.

### Which is updated more often, Intercom Conversations or Chatwoot?

Intercom Conversations ships an update every 5 days, and Chatwoot every 11 days. Most recently, Intercom Conversations was updated on September 13, 2026 and Chatwoot on September 23, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*