# Intercom Conversations vs HelpCrunch Inbox

The clearest difference is rating: HelpCrunch Inbox at 5.0 against Intercom Conversations's 2.1. HelpCrunch Inbox also leads on review sentiment (33% vs 18%). Intercom Conversations's advantage is ads (none vs shown) and update cadence (every 5 days vs every 3 months). On price, in-app purchases, monetization model and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

HelpCrunch Inbox holds the better App Store score, 5.0 against 2.1. That said, the two scores are not equally well evidenced: Intercom Conversations has 171 ratings behind it against 2, so its average is the more settled of the two. Written reviews point the same way: 18% of Intercom Conversations's written reviews are positive against 33% of HelpCrunch Inbox's.

Intercom Conversations ships an update every 5 days, HelpCrunch Inbox every 3 months. The most recent releases landed on October 5, 2026 and September 24, 2026 respectively.

## The numbers

| Metric | Intercom Conversations | HelpCrunch Inbox |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.1 (171 ratings)](https://appshunter.io/ios/app/intercom-conversations/id739927601/reviews) | **[5.0 (2 ratings)](https://appshunter.io/ios/app/helpcrunch-inbox/id1499873238/reviews)** |
| Number of ratings | **171** | 2 |
| Positive reviews | 18.2% of reviews | **33.3% of reviews** |
| In-app purchases | No | No |
| Ads | **No** | Yes |
| Update frequency | **Every 5 days** | Every 3 months |
| Monetization | Ad-supported | Ad-supported |
| Size | 51 MB | 20 MB |
| Requires iOS | **15.1** | 17.0 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Intercom](https://appshunter.io/developer/553854461) | [HelpCrunch Corporation](https://appshunter.io/developer/1305324551) |

## What reviewers say

### Intercom Conversations

[App page](https://appshunter.io/ios/app/intercom-conversations/id739927601)

Manage customer conversations and access your inbox from your mobile device. Respond to messages, assign tasks, and view customer profiles to build better connections.

**Highlights:** Manage inbox on the go, View and assign conversations, Collaborate with team notes, Start/continue conversations, Use saved replies, Search leads and users, View live user profiles

**In-app purchases:** none

**What reviewers like**

- 📱 Mobile access to respond on the go
- 🔔 Push notifications for new messages
- ⚡ Quick replies when away from desktop
- 🎯 Easy to use for basic chat responses
- 👥 Good for team collaboration awareness

**What reviewers complain about**

- 🐛 Constant crashes and instability
- ❌ Missing core features from web version
- 💸 Expensive pricing for limited functionality
- 🔔 Unreliable notifications
- ⚙️ Poor performance and slow loading

**Reported bugs**

- App crashes when scrolling through conversations
- App crashes when opening or sending messages
- Crashes when loading conversations
- Notifications not working or delayed
- Message badges not displaying correctly

**Requested features**

- Dark mode option
- Ticket attribute management
- Tag and label functionality
- Macro/saved reply improvements
- File attachment capability


### HelpCrunch Inbox

[App page](https://appshunter.io/ios/app/helpcrunch-inbox/id1499873238)

This business tool allows for on-the-go customer communication, lead capture, and proactive marketing. It facilitates team assignments for chats, contact management, and email follow-ups, ensuring speedy and delightful customer service.

**Highlights:** On-the-go customer chat, Proactive lead capture, Team chat assignment, Email follow-ups from chat, Conversation status assignment, Customer online status visibility, Customizable notifications

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is Intercom Conversations free?

Intercom Conversations is free to download, with no in-app purchases.

### Is HelpCrunch Inbox free?

HelpCrunch Inbox is free to download, with no in-app purchases.

### Which has better reviews, Intercom Conversations or HelpCrunch Inbox?

HelpCrunch Inbox is rated higher. Intercom Conversations averages 2.1 out of 5 from 171 ratings, while HelpCrunch Inbox averages 5.0 from 2 ratings.

### Do Intercom Conversations or HelpCrunch Inbox have ads?

HelpCrunch Inbox shows ads; Intercom Conversations does not.

### Which is updated more often, Intercom Conversations or HelpCrunch Inbox?

Intercom Conversations ships an update every 5 days, and HelpCrunch Inbox every 3 months. Most recently, Intercom Conversations was updated on October 5, 2026 and HelpCrunch Inbox on September 24, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*