# Intercom Conversations vs Pure Chat

The clearest difference is rating: Pure Chat at 4.4 against Intercom Conversations's 2.1. Pure Chat also leads on monetization model (free vs ad-supported) and ratings volume (572 vs 171). Intercom Conversations's advantage is update cadence (every 5 days vs every 3 weeks). On price, review sentiment, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Pure Chat holds the better App Store score, 4.4 against 2.1. Both are backed by a comparable volume of ratings — 171 and 572 respectively. Written reviews complicate that: 18% of Intercom Conversations's written reviews are positive against 16% of Pure Chat's, so the app with the better star average is not the one people write more warmly about.

Intercom Conversations ships an update every 5 days, Pure Chat every 3 weeks. The most recent releases landed on September 13, 2026 and August 9, 2026 respectively.

## The numbers

| Metric | Intercom Conversations | Pure Chat |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.1 (171 ratings)](https://appshunter.io/ios/app/intercom-conversations/id739927601/reviews) | **[4.4 (572 ratings)](https://appshunter.io/ios/app/pure-chat-live-website-chat/id1504100695/reviews)** |
| Number of ratings | 171 | **572** |
| Positive reviews | **18.2% of reviews** | 16.2% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 5 days** | Every 3 weeks |
| Monetization | Ad-supported | **Free** |
| Size | 51 MB | 77 MB |
| Requires iOS | 15.1 | **12.0** |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Intercom](https://appshunter.io/developer/553854461) | [Ruby Receptionists](https://appshunter.io/developer/1045646703) |

## What reviewers say

### Intercom Conversations

[App page](https://appshunter.io/ios/app/intercom-conversations/id739927601)

Manage customer conversations and access your inbox from your mobile device. Respond to messages, assign tasks, and view customer profiles to build better connections.

**Highlights:** Manage inbox on the go, View and assign conversations, Collaborate with team notes, Start/continue conversations, Use saved replies, Search leads and users, View live user profiles

**In-app purchases:** none

**What reviewers like**

- 📱 Mobile access to respond on the go
- 🔔 Push notifications for new messages
- ⚡ Quick replies when away from desktop
- 🎯 Easy to use for basic chat responses
- 👥 Good for team collaboration awareness

**What reviewers complain about**

- 🐛 Constant crashes and instability
- ❌ Missing core features from web version
- 💸 Expensive pricing for limited functionality
- 🔔 Unreliable notifications
- ⚙️ Poor performance and slow loading

**Reported bugs**

- App crashes when scrolling through conversations
- App crashes when opening or sending messages
- Crashes when loading conversations
- Notifications not working or delayed
- Message badges not displaying correctly

**Requested features**

- Dark mode option
- Ticket attribute management
- Tag and label functionality
- Macro/saved reply improvements
- File attachment capability


### Pure Chat

[App page](https://appshunter.io/ios/app/pure-chat-live-website-chat/id1504100695)

Connect with website visitors and customers in real time through live chat. Engage instantly with new visitors or existing customers to answer questions and provide support from anywhere.

**Highlights:** Real-time visitor engagement, Instant customer support, Mobile chat access, New visitor notifications, Availability status control, Historical chat transcripts

**In-app purchases:** none

**What reviewers like**

- 🔒 Secure and reliable product
- 💬 Effective live chat feature for website visitors
- 💰 Reasonable pricing for the service
- 👍 Works well on desktop version
- 📈 Generates decent customer orders

**What reviewers complain about**

- 🔔 Unreliable or missing notifications on mobile
- 📱 Poor iPhone/iOS app performance
- 🐛 Frequent app crashes and freezing
- ⏱️ Slow response times and lag
- 🔐 Automatic logout issues requiring frequent re-login

**Reported bugs**

- App notifications not delivering on iOS
- Chat window spinning/reconnecting indefinitely
- App crashes on latest iOS versions
- Chat toggle status not registering correctly
- Menu icon disappearing after ending chat on iPad

**Requested features**

- Desktop application for Windows/Mac
- Persistent login sessions on mobile
- Quick access to canned messages on mobile
- Better iPad landscape orientation support
- Improved notification system reliability


## Frequently asked questions

### Is Intercom Conversations free?

Intercom Conversations is free to download, with no in-app purchases.

### Is Pure Chat free?

Pure Chat is free to download, with no in-app purchases.

### Which has better reviews, Intercom Conversations or Pure Chat?

Pure Chat is rated higher. Intercom Conversations averages 2.1 out of 5 from 171 ratings, while Pure Chat averages 4.4 from 572 ratings.

### Do Intercom Conversations or Pure Chat have ads?

Neither Intercom Conversations nor Pure Chat shows ads.

### Which is updated more often, Intercom Conversations or Pure Chat?

Intercom Conversations ships an update every 5 days, and Pure Chat every 3 weeks. Most recently, Intercom Conversations was updated on September 13, 2026 and Pure Chat on August 9, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*