# Intercom Conversations vs ThriveDesk

The clearest difference is rating: ThriveDesk at 3.0 against Intercom Conversations's 2.1. ThriveDesk also leads on review sentiment (50% vs 18%) and monetization model (free vs ad-supported). Intercom Conversations's advantage is ratings volume (171 vs 2) and update cadence (every 5 days vs every 3 weeks). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ThriveDesk holds the better App Store score, 3.0 against 2.1. That said, the two scores are not equally well evidenced: Intercom Conversations has 171 ratings behind it against 2, so its average is the more settled of the two. Written reviews point the same way: 18% of Intercom Conversations's written reviews are positive against 50% of ThriveDesk's.

Intercom Conversations ships an update every 5 days, ThriveDesk every 3 weeks. The most recent releases landed on September 13, 2026 and September 9, 2026 respectively.

## The numbers

| Metric | Intercom Conversations | ThriveDesk |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.1 (171 ratings)](https://appshunter.io/ios/app/intercom-conversations/id739927601/reviews) | **[3.0 (2 ratings)](https://appshunter.io/ios/app/thrivedesk/id1612184462/reviews)** |
| Number of ratings | **171** | 2 |
| Positive reviews | 18.2% of reviews | **50.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 5 days** | Every 3 weeks |
| Monetization | Ad-supported | **Free** |
| Size | 51 MB | 48 MB |
| Requires iOS | 15.1 | **15.0** |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Intercom](https://appshunter.io/developer/553854461) | [THEME EXPERT](https://appshunter.io/developer/1612184464) |

## What reviewers say

### Intercom Conversations

[App page](https://appshunter.io/ios/app/intercom-conversations/id739927601)

Manage customer conversations and access your inbox from your mobile device. Respond to messages, assign tasks, and view customer profiles to build better connections.

**Highlights:** Manage inbox on the go, View and assign conversations, Collaborate with team notes, Start/continue conversations, Use saved replies, Search leads and users, View live user profiles

**In-app purchases:** none

**What reviewers like**

- 📱 Mobile access to respond on the go
- 🔔 Push notifications for new messages
- ⚡ Quick replies when away from desktop
- 🎯 Easy to use for basic chat responses
- 👥 Good for team collaboration awareness

**What reviewers complain about**

- 🐛 Constant crashes and instability
- ❌ Missing core features from web version
- 💸 Expensive pricing for limited functionality
- 🔔 Unreliable notifications
- ⚙️ Poor performance and slow loading

**Reported bugs**

- App crashes when scrolling through conversations
- App crashes when opening or sending messages
- Crashes when loading conversations
- Notifications not working or delayed
- Message badges not displaying correctly

**Requested features**

- Dark mode option
- Ticket attribute management
- Tag and label functionality
- Macro/saved reply improvements
- File attachment capability


### ThriveDesk

[App page](https://appshunter.io/ios/app/thrivedesk/id1612184462)

Manage customer support and sales inquiries on the go with a shared inbox. Features include instant replies, conversation tagging, and internal notes for seamless team collaboration. Improve response times and customer experience directly from your mobile device.

**Highlights:** Shared Inbox for team access, Instant saved replies (canned responses), Conversation tagging and assignment, Internal notes for team collaboration, Live chat integration, Spam filtering and auto BCC

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Intercom Conversations free?

Intercom Conversations is free to download, with no in-app purchases.

### Is ThriveDesk free?

ThriveDesk is free to download, with no in-app purchases.

### Which has better reviews, Intercom Conversations or ThriveDesk?

ThriveDesk is rated higher. Intercom Conversations averages 2.1 out of 5 from 171 ratings, while ThriveDesk averages 3.0 from 2 ratings.

### Do Intercom Conversations or ThriveDesk have ads?

Neither Intercom Conversations nor ThriveDesk shows ads.

### Which is updated more often, Intercom Conversations or ThriveDesk?

Intercom Conversations ships an update every 5 days, and ThriveDesk every 3 weeks. Most recently, Intercom Conversations was updated on September 13, 2026 and ThriveDesk on September 9, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*