# Intercom Conversations vs respond.io

The clearest difference is rating: respond.io at 4.3 against Intercom Conversations's 2.1. respond.io also leads on monetization model (free vs ad-supported). Intercom Conversations's advantage is review sentiment (18% vs 0%) and ratings volume (172 vs 16). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

respond.io holds the better App Store score, 4.3 against 2.1. That said, the two scores are not equally well evidenced: Intercom Conversations has 172 ratings behind it against 16, so its average is the more settled of the two. Written reviews complicate that: 18% of Intercom Conversations's written reviews are positive against 0% of respond.io's, so the app with the better star average is not the one people write more warmly about.

Intercom Conversations ships an update every 5 days, respond.io every 9 days. The most recent releases landed on October 20, 2026 and October 5, 2026 respectively.

## The numbers

| Metric | Intercom Conversations | respond.io |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.1 (172 ratings)](https://appshunter.io/ios/app/intercom-conversations/id739927601/reviews) | **[4.3 (16 ratings)](https://appshunter.io/ios/app/respondio-inbox/id1667772955/reviews)** |
| Number of ratings | **172** | 16 |
| Positive reviews | **18.2% of reviews** | 0.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 5 days** | Every 9 days |
| Monetization | Ad-supported | **Free** |
| Size | 51 MB | 98 MB |
| Requires iOS | 15.1 | 15.1 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Intercom](https://appshunter.io/developer/553854461) | [Rocketbots](https://appshunter.io/developer/1486192834) |

## What reviewers say

### Intercom Conversations

[App page](https://appshunter.io/ios/app/intercom-conversations/id739927601)

Manage customer conversations and access your inbox from your mobile device. Respond to messages, assign tasks, and view customer profiles to build better connections.

**Highlights:** Manage inbox on the go, View and assign conversations, Collaborate with team notes, Start/continue conversations, Use saved replies, Search leads and users, View live user profiles

**In-app purchases:** none

**What reviewers like**

- 📱 Mobile access to respond on the go
- 🔔 Push notifications for new messages
- ⚡ Quick replies when away from desktop
- 🎯 Easy to use for basic chat responses
- 👥 Good for team collaboration awareness

**What reviewers complain about**

- 🐛 Constant crashes and instability
- ❌ Missing core features from web version
- 💸 Expensive pricing for limited functionality
- 🔔 Unreliable notifications
- ⚙️ Poor performance and slow loading

**Reported bugs**

- App crashes when scrolling through conversations
- App crashes when opening or sending messages
- Crashes when loading conversations
- Notifications not working or delayed
- Message badges not displaying correctly

**Requested features**

- Dark mode option
- Ticket attribute management
- Tag and label functionality
- Macro/saved reply improvements
- File attachment capability


### respond.io

[App page](https://appshunter.io/ios/app/respondio-inbox/id1667772955)

Manage customer conversations from multiple messaging channels in one unified inbox. Empower your team with AI-assisted replies, real-time updates, and contact management to enhance marketing, sales, and support efforts.

**Highlights:** Unified inbox for all channels, Team collaboration on conversations, AI-assisted replies and translation, Real-time message notifications, Contact management and updates, Spam message filtering

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Intercom Conversations free?

Intercom Conversations is free to download, with no in-app purchases.

### Is respond.io free?

respond.io is free to download, with no in-app purchases.

### Which has better reviews, Intercom Conversations or respond.io?

respond.io is rated higher. Intercom Conversations averages 2.1 out of 5 from 172 ratings, while respond.io averages 4.3 from 16 ratings.

### Do Intercom Conversations or respond.io have ads?

Neither Intercom Conversations nor respond.io shows ads.

### Which is updated more often, Intercom Conversations or respond.io?

Intercom Conversations ships an update every 5 days, and respond.io every 9 days. Most recently, Intercom Conversations was updated on October 20, 2026 and respond.io on October 5, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*