# Intercom Conversations vs Close CRM

The clearest difference is rating: Close CRM at 3.5 against Intercom Conversations's 2.1. Close CRM also leads on review sentiment (36% vs 18%) and monetization model (free vs ad-supported). Intercom Conversations's advantage is update cadence (every 5 days vs every 4 weeks) and ratings volume (171 vs 50). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Close CRM holds the better App Store score, 3.5 against 2.1. Both are backed by a comparable volume of ratings — 171 and 50 respectively. Written reviews point the same way: 18% of Intercom Conversations's written reviews are positive against 36% of Close CRM's.

Intercom Conversations ships an update every 5 days, Close CRM every 4 weeks. The most recent releases landed on September 13, 2026 and September 20, 2026 respectively.

## The numbers

| Metric | Intercom Conversations | Close CRM |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.1 (171 ratings)](https://appshunter.io/ios/app/intercom-conversations/id739927601/reviews) | **[3.5 (50 ratings)](https://appshunter.io/ios/app/close-crm/id1668836284/reviews)** |
| Number of ratings | **171** | 50 |
| Positive reviews | 18.2% of reviews | **35.7% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 5 days** | Every 4 weeks |
| Monetization | Ad-supported | **Free** |
| Size | 51 MB | 29 MB |
| Requires iOS | 15.1 | 15.1 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Intercom](https://appshunter.io/developer/553854461) | [Elastic Inc](https://appshunter.io/developer/602902730) |

## What reviewers say

### Intercom Conversations

[App page](https://appshunter.io/ios/app/intercom-conversations/id739927601)

Manage customer conversations and access your inbox from your mobile device. Respond to messages, assign tasks, and view customer profiles to build better connections.

**Highlights:** Manage inbox on the go, View and assign conversations, Collaborate with team notes, Start/continue conversations, Use saved replies, Search leads and users, View live user profiles

**In-app purchases:** none

**What reviewers like**

- 📱 Mobile access to respond on the go
- 🔔 Push notifications for new messages
- ⚡ Quick replies when away from desktop
- 🎯 Easy to use for basic chat responses
- 👥 Good for team collaboration awareness

**What reviewers complain about**

- 🐛 Constant crashes and instability
- ❌ Missing core features from web version
- 💸 Expensive pricing for limited functionality
- 🔔 Unreliable notifications
- ⚙️ Poor performance and slow loading

**Reported bugs**

- App crashes when scrolling through conversations
- App crashes when opening or sending messages
- Crashes when loading conversations
- Notifications not working or delayed
- Message badges not displaying correctly

**Requested features**

- Dark mode option
- Ticket attribute management
- Tag and label functionality
- Macro/saved reply improvements
- File attachment capability


### Close CRM

[App page](https://appshunter.io/ios/app/close-crm/id1668836284)

Manage your sales pipeline and communicate with leads on the go. This app allows you to make calls, send texts, and emails directly from your device, with AI-powered call transcription and summarization. Stay organized with quick note-taking and task management.

**Highlights:** Direct communication with leads, AI-powered call transcription, Lead and contact detail access, Activity feed for context, Quick data entry and task management, Push notifications for updates

**Features:** Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Intercom Conversations free?

Intercom Conversations is free to download, with no in-app purchases.

### Is Close CRM free?

Close CRM is free to download, with no in-app purchases.

### Which has better reviews, Intercom Conversations or Close CRM?

Close CRM is rated higher. Intercom Conversations averages 2.1 out of 5 from 171 ratings, while Close CRM averages 3.5 from 50 ratings.

### Do Intercom Conversations or Close CRM have ads?

Neither Intercom Conversations nor Close CRM shows ads.

### Which is updated more often, Intercom Conversations or Close CRM?

Intercom Conversations ships an update every 5 days, and Close CRM every 4 weeks. Most recently, Intercom Conversations was updated on September 13, 2026 and Close CRM on September 20, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*