# Intercom Conversations vs Gleantap CRM

The clearest difference is review sentiment: Gleantap CRM at 100% against Intercom Conversations's 18%. Gleantap CRM also leads on rating (5.0 vs 2.1) and monetization model (free vs ad-supported). Intercom Conversations's advantage is update cadence (every 5 days vs every 6 weeks) and ratings volume (171 vs 1). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Gleantap CRM holds the better App Store score, 5.0 against 2.1. That said, the two scores are not equally well evidenced: Intercom Conversations has 171 ratings behind it against 1, so its average is the more settled of the two. Written reviews point the same way: 18% of Intercom Conversations's written reviews are positive against 100% of Gleantap CRM's.

Intercom Conversations ships an update every 5 days, Gleantap CRM every 6 weeks. The most recent releases landed on October 13, 2026 and October 8, 2026 respectively.

## The numbers

| Metric | Intercom Conversations | Gleantap CRM |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.1 (171 ratings)](https://appshunter.io/ios/app/intercom-conversations/id739927601/reviews) | **[5.0 (1 ratings)](https://appshunter.io/ios/app/gleantap-crm/id6464424476/reviews)** |
| Number of ratings | **171** | 1 |
| Positive reviews | 18.2% of reviews | **100.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 5 days** | Every 6 weeks |
| Monetization | Ad-supported | **Free** |
| Size | 51 MB | 52 MB |
| Requires iOS | 15.1 | 15.1 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Intercom](https://appshunter.io/developer/553854461) | [Gleantap](https://appshunter.io/developer/1459232089) |

## What reviewers say

### Intercom Conversations

[App page](https://appshunter.io/ios/app/intercom-conversations/id739927601)

Manage customer conversations and access your inbox from your mobile device. Respond to messages, assign tasks, and view customer profiles to build better connections.

**Highlights:** Manage inbox on the go, View and assign conversations, Collaborate with team notes, Start/continue conversations, Use saved replies, Search leads and users, View live user profiles

**In-app purchases:** none

**What reviewers like**

- 📱 Mobile access to respond on the go
- 🔔 Push notifications for new messages
- ⚡ Quick replies when away from desktop
- 🎯 Easy to use for basic chat responses
- 👥 Good for team collaboration awareness

**What reviewers complain about**

- 🐛 Constant crashes and instability
- ❌ Missing core features from web version
- 💸 Expensive pricing for limited functionality
- 🔔 Unreliable notifications
- ⚙️ Poor performance and slow loading

**Reported bugs**

- App crashes when scrolling through conversations
- App crashes when opening or sending messages
- Crashes when loading conversations
- Notifications not working or delayed
- Message badges not displaying correctly

**Requested features**

- Dark mode option
- Ticket attribute management
- Tag and label functionality
- Macro/saved reply improvements
- File attachment capability


### Gleantap CRM

[App page](https://appshunter.io/ios/app/gleantap-crm/id6464424476)

This comprehensive CRM solution streamlines customer engagement across their entire journey. It offers AI-powered messaging, email, SMS, and VOIP calls, along with robust contact and task management tools to boost conversions and retention.

**Highlights:** Omnichannel Inbox, AI-powered Messaging, Contact Management, Task Management, Appointment Scheduling, VOIP Calls with Recording

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Intercom Conversations free?

Intercom Conversations is free to download, with no in-app purchases.

### Is Gleantap CRM free?

Gleantap CRM is free to download, with no in-app purchases.

### Which has better reviews, Intercom Conversations or Gleantap CRM?

Gleantap CRM is rated higher. Intercom Conversations averages 2.1 out of 5 from 171 ratings, while Gleantap CRM averages 5.0 from 1 ratings.

### Do Intercom Conversations or Gleantap CRM have ads?

Neither Intercom Conversations nor Gleantap CRM shows ads.

### Which is updated more often, Intercom Conversations or Gleantap CRM?

Intercom Conversations ships an update every 5 days, and Gleantap CRM every 6 weeks. Most recently, Intercom Conversations was updated on October 13, 2026 and Gleantap CRM on October 8, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*