# Intercom Conversations vs Live

The clearest difference is review sentiment: Live at 100% against Intercom Conversations's 18%. Live also leads on rating (4.6 vs 2.1) and monetization model (free vs ad-supported). Intercom Conversations's advantage is update cadence (every 5 days vs monthly) and ratings volume (171 vs 10). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Live holds the better App Store score, 4.6 against 2.1. That said, the two scores are not equally well evidenced: Intercom Conversations has 171 ratings behind it against 10, so its average is the more settled of the two. Written reviews point the same way: 18% of Intercom Conversations's written reviews are positive against 100% of Live's.

Intercom Conversations ships an update every 5 days, Live monthly. The most recent releases landed on October 5, 2026 and October 4, 2026 respectively.

## The numbers

| Metric | Intercom Conversations | Live |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.1 (171 ratings)](https://appshunter.io/ios/app/intercom-conversations/id739927601/reviews) | **[4.6 (10 ratings)](https://appshunter.io/ios/app/live-messenger/id6736567630/reviews)** |
| Number of ratings | **171** | 10 |
| Positive reviews | 18.2% of reviews | **100.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 5 days** | Monthly |
| Monetization | Ad-supported | **Free** |
| Size | 51 MB | 104 MB |
| Requires iOS | 15.1 | **15.0** |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Intercom](https://appshunter.io/developer/553854461) | [Recovery Racing, LLC](https://appshunter.io/developer/1746906038) |

## What reviewers say

### Intercom Conversations

[App page](https://appshunter.io/ios/app/intercom-conversations/id739927601)

Manage customer conversations and access your inbox from your mobile device. Respond to messages, assign tasks, and view customer profiles to build better connections.

**Highlights:** Manage inbox on the go, View and assign conversations, Collaborate with team notes, Start/continue conversations, Use saved replies, Search leads and users, View live user profiles

**In-app purchases:** none

**What reviewers like**

- 📱 Mobile access to respond on the go
- 🔔 Push notifications for new messages
- ⚡ Quick replies when away from desktop
- 🎯 Easy to use for basic chat responses
- 👥 Good for team collaboration awareness

**What reviewers complain about**

- 🐛 Constant crashes and instability
- ❌ Missing core features from web version
- 💸 Expensive pricing for limited functionality
- 🔔 Unreliable notifications
- ⚙️ Poor performance and slow loading

**Reported bugs**

- App crashes when scrolling through conversations
- App crashes when opening or sending messages
- Crashes when loading conversations
- Notifications not working or delayed
- Message badges not displaying correctly

**Requested features**

- Dark mode option
- Ticket attribute management
- Tag and label functionality
- Macro/saved reply improvements
- File attachment capability


### Live

[App page](https://appshunter.io/ios/app/live-messenger/id6736567630)

Streamline car dealership communications by integrating your CRM with your phone system. Get caller context for calls and texts, send high-resolution media, and log all conversations. Seamlessly integrate with inventory marketing tools.

**Highlights:** CRM integration, Caller identification, High-res photo/video support, Conversation logging, Dealership phone system compatibility, Inventory marketing integration

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is Intercom Conversations free?

Intercom Conversations is free to download, with no in-app purchases.

### Is Live free?

Live is free to download, with no in-app purchases.

### Which has better reviews, Intercom Conversations or Live?

Live is rated higher. Intercom Conversations averages 2.1 out of 5 from 171 ratings, while Live averages 4.6 from 10 ratings.

### Do Intercom Conversations or Live have ads?

Neither Intercom Conversations nor Live shows ads.

### Which is updated more often, Intercom Conversations or Live?

Intercom Conversations ships an update every 5 days, and Live monthly. Most recently, Intercom Conversations was updated on October 5, 2026 and Live on October 4, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*