# Intercom Conversations vs Customerly

The clearest difference is rating: Customerly at 5.0 against Intercom Conversations's 2.1. Customerly also leads on monetization model (free vs ad-supported). Intercom Conversations's advantage is ratings volume (171 vs 1) and update cadence (every 5 days vs every 2 weeks). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Customerly holds the better App Store score, 5.0 against 2.1. That said, the two scores are not equally well evidenced: Intercom Conversations has 171 ratings behind it against 1, so its average is the more settled of the two.

Intercom Conversations ships an update every 5 days, Customerly every 2 weeks. The most recent releases landed on October 13, 2026 and October 5, 2026 respectively.

## The numbers

| Metric | Intercom Conversations | Customerly |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.1 (171 ratings)](https://appshunter.io/ios/app/intercom-conversations/id739927601/reviews) | **[5.0 (1 ratings)](https://appshunter.io/ios/app/customerly-ai-chat-and-support/id6740271424/reviews)** |
| Number of ratings | **171** | 1 |
| Positive reviews | 18.2% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 5 days** | Every 2 weeks |
| Monetization | Ad-supported | **Free** |
| Size | 51 MB | 54 MB |
| Requires iOS | **15.1** | 16.4 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [Intercom](https://appshunter.io/developer/553854461) | [Customerly](https://appshunter.io/developer/1299925658) |

## What reviewers say

### Intercom Conversations

[App page](https://appshunter.io/ios/app/intercom-conversations/id739927601)

Manage customer conversations and access your inbox from your mobile device. Respond to messages, assign tasks, and view customer profiles to build better connections.

**Highlights:** Manage inbox on the go, View and assign conversations, Collaborate with team notes, Start/continue conversations, Use saved replies, Search leads and users, View live user profiles

**In-app purchases:** none

**What reviewers like**

- 📱 Mobile access to respond on the go
- 🔔 Push notifications for new messages
- ⚡ Quick replies when away from desktop
- 🎯 Easy to use for basic chat responses
- 👥 Good for team collaboration awareness

**What reviewers complain about**

- 🐛 Constant crashes and instability
- ❌ Missing core features from web version
- 💸 Expensive pricing for limited functionality
- 🔔 Unreliable notifications
- ⚙️ Poor performance and slow loading

**Reported bugs**

- App crashes when scrolling through conversations
- App crashes when opening or sending messages
- Crashes when loading conversations
- Notifications not working or delayed
- Message badges not displaying correctly

**Requested features**

- Dark mode option
- Ticket attribute management
- Tag and label functionality
- Macro/saved reply improvements
- File attachment capability


### Customerly

[App page](https://appshunter.io/ios/app/customerly-ai-chat-and-support/id6740271424)

This app offers AI-powered customer support tools for teams on the go. It streamlines communication, enables collaboration, and provides faster resolutions with features like AI replies, conversation summaries, and real-time notifications.

**Highlights:** AI-powered replies and summaries, Manage multiple inboxes, Real-time collaboration with notes, Instant message translation, Advanced search and filters, Customer insights and profiles

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Intercom Conversations free?

Intercom Conversations is free to download, with no in-app purchases.

### Is Customerly free?

Customerly is free to download, with no in-app purchases.

### Which has better reviews, Intercom Conversations or Customerly?

Customerly is rated higher. Intercom Conversations averages 2.1 out of 5 from 171 ratings, while Customerly averages 5.0 from 1 ratings.

### Do Intercom Conversations or Customerly have ads?

Neither Intercom Conversations nor Customerly shows ads.

### Which is updated more often, Intercom Conversations or Customerly?

Intercom Conversations ships an update every 5 days, and Customerly every 2 weeks. Most recently, Intercom Conversations was updated on October 13, 2026 and Customerly on October 5, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*