# Intercom Conversations vs SMRT Delivery

The clearest difference is rating: SMRT Delivery at 3.7 against Intercom Conversations's 2.1. SMRT Delivery also leads on review sentiment (50% vs 18%) and monetization model (free vs ad-supported). Intercom Conversations's advantage is update cadence (every 5 days vs every 3 weeks) and ratings volume (171 vs 3). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

SMRT Delivery holds the better App Store score, 3.7 against 2.1. That said, the two scores are not equally well evidenced: Intercom Conversations has 171 ratings behind it against 3, so its average is the more settled of the two. Written reviews point the same way: 18% of Intercom Conversations's written reviews are positive against 50% of SMRT Delivery's.

Intercom Conversations ships an update every 5 days, SMRT Delivery every 3 weeks. The most recent releases landed on September 13, 2026 and August 31, 2026 respectively.

## The numbers

| Metric | Intercom Conversations | SMRT Delivery |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.1 (171 ratings)](https://appshunter.io/ios/app/intercom-conversations/id739927601/reviews) | **[3.7 (3 ratings)](https://appshunter.io/ios/app/smrt-delivery/id6740984876/reviews)** |
| Number of ratings | **171** | 3 |
| Positive reviews | 18.2% of reviews | **50.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 5 days** | Every 3 weeks |
| Monetization | Ad-supported | **Free** |
| Size | 51 MB | 80 MB |
| Requires iOS | **15.1** | 15.5 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Intercom](https://appshunter.io/developer/553854461) | [SMRT Systems, Inc.](https://appshunter.io/developer/1361732281) |

## What reviewers say

### Intercom Conversations

[App page](https://appshunter.io/ios/app/intercom-conversations/id739927601)

Manage customer conversations and access your inbox from your mobile device. Respond to messages, assign tasks, and view customer profiles to build better connections.

**Highlights:** Manage inbox on the go, View and assign conversations, Collaborate with team notes, Start/continue conversations, Use saved replies, Search leads and users, View live user profiles

**In-app purchases:** none

**What reviewers like**

- 📱 Mobile access to respond on the go
- 🔔 Push notifications for new messages
- ⚡ Quick replies when away from desktop
- 🎯 Easy to use for basic chat responses
- 👥 Good for team collaboration awareness

**What reviewers complain about**

- 🐛 Constant crashes and instability
- ❌ Missing core features from web version
- 💸 Expensive pricing for limited functionality
- 🔔 Unreliable notifications
- ⚙️ Poor performance and slow loading

**Reported bugs**

- App crashes when scrolling through conversations
- App crashes when opening or sending messages
- Crashes when loading conversations
- Notifications not working or delayed
- Message badges not displaying correctly

**Requested features**

- Dark mode option
- Ticket attribute management
- Tag and label functionality
- Macro/saved reply improvements
- File attachment capability


### SMRT Delivery

[App page](https://appshunter.io/ios/app/smrt-delivery/id6740984876)

This app streamlines delivery operations for dry cleaners, offering digital manifests, van loading, route management, and customer communication. It also includes features for racking, time clocking, and real-time reporting to enhance efficiency.

**Highlights:** Digital delivery manifest, Scan orders for van loading, Turn-by-turn navigation integration, Customer messaging and communication, Proof of delivery with photos and signatures, Order capture during pickup, Racking and inventory management, Employee time clock

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Intercom Conversations free?

Intercom Conversations is free to download, with no in-app purchases.

### Is SMRT Delivery free?

SMRT Delivery is free to download, with no in-app purchases.

### Which has better reviews, Intercom Conversations or SMRT Delivery?

SMRT Delivery is rated higher. Intercom Conversations averages 2.1 out of 5 from 171 ratings, while SMRT Delivery averages 3.7 from 3 ratings.

### Do Intercom Conversations or SMRT Delivery have ads?

Neither Intercom Conversations nor SMRT Delivery shows ads.

### Which is updated more often, Intercom Conversations or SMRT Delivery?

Intercom Conversations ships an update every 5 days, and SMRT Delivery every 3 weeks. Most recently, Intercom Conversations was updated on September 13, 2026 and SMRT Delivery on August 31, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*