# Intercom Conversations vs Freshdesk

The clearest difference is rating: Freshdesk at 4.5 against Intercom Conversations's 2.1. Freshdesk also leads on ratings volume (3K vs 171) and review sentiment (30% vs 18%). Intercom Conversations's advantage is monetization model (ad-supported vs freemium). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Freshdesk holds the better App Store score, 4.5 against 2.1. That said, the two scores are not equally well evidenced: Freshdesk has 3K ratings behind it against 171, so its average is the more settled of the two. Written reviews point the same way: 18% of Intercom Conversations's written reviews are positive against 30% of Freshdesk's.

Intercom Conversations ships an update every 5 days, Freshdesk weekly. The most recent releases landed on September 13, 2026 and September 23, 2026 respectively.

## The numbers

| Metric | Intercom Conversations | Freshdesk |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.1 (171 ratings)](https://appshunter.io/ios/app/intercom-conversations/id739927601/reviews) | **[4.5 (3K ratings)](https://appshunter.io/ios/app/freshdesk/id849713306/reviews)** |
| Number of ratings | 171 | **3K** |
| Positive reviews | 18.2% of reviews | **30.3% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 5 days** | Weekly |
| Monetization | **Ad-supported** | Freemium |
| Size | 51 MB | 137 MB |
| Requires iOS | 15.1 | **15.0** |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Intercom](https://appshunter.io/developer/553854461) | [FRESHWORKS TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/849713309) |

## What reviewers say

### Intercom Conversations

[App page](https://appshunter.io/ios/app/intercom-conversations/id739927601)

Manage customer conversations and access your inbox from your mobile device. Respond to messages, assign tasks, and view customer profiles to build better connections.

**Highlights:** Manage inbox on the go, View and assign conversations, Collaborate with team notes, Start/continue conversations, Use saved replies, Search leads and users, View live user profiles

**In-app purchases:** none

**What reviewers like**

- 📱 Mobile access to respond on the go
- 🔔 Push notifications for new messages
- ⚡ Quick replies when away from desktop
- 🎯 Easy to use for basic chat responses
- 👥 Good for team collaboration awareness

**What reviewers complain about**

- 🐛 Constant crashes and instability
- ❌ Missing core features from web version
- 💸 Expensive pricing for limited functionality
- 🔔 Unreliable notifications
- ⚙️ Poor performance and slow loading

**Reported bugs**

- App crashes when scrolling through conversations
- App crashes when opening or sending messages
- Crashes when loading conversations
- Notifications not working or delayed
- Message badges not displaying correctly

**Requested features**

- Dark mode option
- Ticket attribute management
- Tag and label functionality
- Macro/saved reply improvements
- File attachment capability


### Freshdesk

[App page](https://appshunter.io/ios/app/freshdesk/id849713306)

Manage customer support inquiries from multiple channels directly from your mobile device. Prioritize tickets, assign agents, and automate routine tasks to ensure prompt and efficient customer service. Stay updated with real-time notifications.

**Highlights:** Manage tickets from email, phone, chat, and social media, Prioritize and assign tickets to agents, Automate routine tasks with scenarios, Delete tickets and block spam, Log time spent on tickets, Receive push notifications for updates

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use
- 🚀 Convenient mobile access
- 🚀 Helpful for on-the-go support
- 🚀 Great ticketing system
- 🚀 Well-executed app

**What reviewers complain about**

- 🐛 Unreliable notifications
- 🐛 Buggy and unstable
- 🐛 Poor search and filtering
- 🐛 Clunky and frustrating UI
- 🐛 Missing key features from web version

**Reported bugs**

- Inability to reply to tickets
- Tickets not syncing properly
- Formatting issues with replies
- Compatibility issues with newer iOS versions
- Login problems and frequent logouts

**Requested features**

- Dark mode option
- Ability to save filters and preferences
- Improved search and filtering capabilities
- Integration with knowledge base
- Bulk ticket management tools


## Frequently asked questions

### Is Intercom Conversations free?

Intercom Conversations is free to download, with no in-app purchases.

### Is Freshdesk free?

Freshdesk is free to download, with no in-app purchases.

### Which has better reviews, Intercom Conversations or Freshdesk?

Freshdesk is rated higher. Intercom Conversations averages 2.1 out of 5 from 171 ratings, while Freshdesk averages 4.5 from 3K ratings.

### Do Intercom Conversations or Freshdesk have ads?

Neither Intercom Conversations nor Freshdesk shows ads.

### Which is updated more often, Intercom Conversations or Freshdesk?

Intercom Conversations ships an update every 5 days, and Freshdesk weekly. Most recently, Intercom Conversations was updated on September 13, 2026 and Freshdesk on September 23, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*