# Intercom Conversations vs Help Scout

The clearest difference is rating: Help Scout at 4.2 against Intercom Conversations's 2.1. Help Scout also leads on review sentiment (35% vs 18%). Intercom Conversations's advantage is update cadence (every 5 days vs fortnightly) and monetization model (ad-supported vs freemium). On price, ratings volume, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Help Scout holds the better App Store score, 4.2 against 2.1. Both are backed by a comparable volume of ratings — 171 and 306 respectively. Written reviews point the same way: 18% of Intercom Conversations's written reviews are positive against 35% of Help Scout's.

Intercom Conversations ships an update every 5 days, Help Scout fortnightly. The most recent releases landed on September 13, 2026 and September 21, 2026 respectively.

## The numbers

| Metric | Intercom Conversations | Help Scout |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.1 (171 ratings)](https://appshunter.io/ios/app/intercom-conversations/id739927601/reviews) | **[4.2 (306 ratings)](https://appshunter.io/ios/app/help-scout/id966327660/reviews)** |
| Number of ratings | 171 | **306** |
| Positive reviews | 18.2% of reviews | **35.3% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 5 days** | Fortnightly |
| Monetization | **Ad-supported** | Freemium |
| Size | 51 MB | 95 MB |
| Requires iOS | **15.1** | 16.0 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [Intercom](https://appshunter.io/developer/553854461) | [Help Scout PBC](https://appshunter.io/developer/966327659) |

## What reviewers say

### Intercom Conversations

[App page](https://appshunter.io/ios/app/intercom-conversations/id739927601)

Manage customer conversations and access your inbox from your mobile device. Respond to messages, assign tasks, and view customer profiles to build better connections.

**Highlights:** Manage inbox on the go, View and assign conversations, Collaborate with team notes, Start/continue conversations, Use saved replies, Search leads and users, View live user profiles

**In-app purchases:** none

**What reviewers like**

- 📱 Mobile access to respond on the go
- 🔔 Push notifications for new messages
- ⚡ Quick replies when away from desktop
- 🎯 Easy to use for basic chat responses
- 👥 Good for team collaboration awareness

**What reviewers complain about**

- 🐛 Constant crashes and instability
- ❌ Missing core features from web version
- 💸 Expensive pricing for limited functionality
- 🔔 Unreliable notifications
- ⚙️ Poor performance and slow loading

**Reported bugs**

- App crashes when scrolling through conversations
- App crashes when opening or sending messages
- Crashes when loading conversations
- Notifications not working or delayed
- Message badges not displaying correctly

**Requested features**

- Dark mode option
- Ticket attribute management
- Tag and label functionality
- Macro/saved reply improvements
- File attachment capability


### Help Scout

[App page](https://appshunter.io/ios/app/help-scout/id966327660)

Manage customer support requests efficiently from your mobile device. This app allows you to access mailboxes, handle conversations, and reply to customers with saved responses. Stay connected with your team and improve customer relationships on the go.

**Highlights:** Access all mailboxes, Handle assigned conversations, Reply with saved replies, Apply tags to conversations, Add notes to conversations, Change conversation status, Assign conversations (Plus Plan)

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Great mobile app
- 👍 Convenient for on-the-go support
- 💡 Helpful for quick responses
- 🚀 Smooth and fast
- 👍 Clean and user-friendly interface

**What reviewers complain about**

- 🐛 Crashes and stability issues
- 🔒 Lacking security features
- 💡 Missing key desktop features
- 👎 Frustrating updates that remove functionality
- 🔋 High battery consumption

**Reported bugs**

- Frequent crashes and freezes
- Login issues and sign-outs
- Unassigned inbox not loading
- Formatting issues with saved replies
- Compatibility problems with newer iOS versions

**Requested features**

- Ability to view and manage customer profiles
- Support for live chat
- Improved notification system
- Customizable inbox views
- Integration with other tools


## Frequently asked questions

### Is Intercom Conversations free?

Intercom Conversations is free to download, with no in-app purchases.

### Is Help Scout free?

Help Scout is free to download, with no in-app purchases.

### Which has better reviews, Intercom Conversations or Help Scout?

Help Scout is rated higher. Intercom Conversations averages 2.1 out of 5 from 171 ratings, while Help Scout averages 4.2 from 306 ratings.

### Do Intercom Conversations or Help Scout have ads?

Neither Intercom Conversations nor Help Scout shows ads.

### Which is updated more often, Intercom Conversations or Help Scout?

Intercom Conversations ships an update every 5 days, and Help Scout fortnightly. Most recently, Intercom Conversations was updated on September 13, 2026 and Help Scout on September 21, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*