# Intercom Conversations vs FrontApp

The clearest difference is rating: FrontApp at 3.3 against Intercom Conversations's 2.1. FrontApp also leads on review sentiment (35% vs 18%). Intercom Conversations's advantage is update cadence (every 5 days vs every 3 weeks). On price, ratings volume, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

FrontApp holds the better App Store score, 3.3 against 2.1. Both are backed by a comparable volume of ratings — 171 and 185 respectively. Written reviews point the same way: 18% of Intercom Conversations's written reviews are positive against 35% of FrontApp's.

Intercom Conversations ships an update every 5 days, FrontApp every 3 weeks. The most recent releases landed on September 13, 2026 and September 23, 2026 respectively.

## The numbers

| Metric | Intercom Conversations | FrontApp |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.1 (171 ratings)](https://appshunter.io/ios/app/intercom-conversations/id739927601/reviews) | **[3.3 (185 ratings)](https://appshunter.io/ios/app/frontapp/id983808769/reviews)** |
| Number of ratings | 171 | **185** |
| Positive reviews | 18.2% of reviews | **34.8% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 5 days** | Every 3 weeks |
| Monetization | Ad-supported | Ad-supported |
| Size | 51 MB | 80 MB |
| Requires iOS | **15.1** | 15.6 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Intercom](https://appshunter.io/developer/553854461) | [FrontApp, Inc.](https://appshunter.io/developer/983808768) |

## What reviewers say

### Intercom Conversations

[App page](https://appshunter.io/ios/app/intercom-conversations/id739927601)

Manage customer conversations and access your inbox from your mobile device. Respond to messages, assign tasks, and view customer profiles to build better connections.

**Highlights:** Manage inbox on the go, View and assign conversations, Collaborate with team notes, Start/continue conversations, Use saved replies, Search leads and users, View live user profiles

**In-app purchases:** none

**What reviewers like**

- 📱 Mobile access to respond on the go
- 🔔 Push notifications for new messages
- ⚡ Quick replies when away from desktop
- 🎯 Easy to use for basic chat responses
- 👥 Good for team collaboration awareness

**What reviewers complain about**

- 🐛 Constant crashes and instability
- ❌ Missing core features from web version
- 💸 Expensive pricing for limited functionality
- 🔔 Unreliable notifications
- ⚙️ Poor performance and slow loading

**Reported bugs**

- App crashes when scrolling through conversations
- App crashes when opening or sending messages
- Crashes when loading conversations
- Notifications not working or delayed
- Message badges not displaying correctly

**Requested features**

- Dark mode option
- Ticket attribute management
- Tag and label functionality
- Macro/saved reply improvements
- File attachment capability


### FrontApp

[App page](https://appshunter.io/ios/app/frontapp/id983808769)

This platform streamlines customer communication for support, sales, and account management teams. It combines help desk efficiency with email familiarity, using automated workflows and real-time collaboration to deliver exceptional service at scale.

**Highlights:** Unified customer communication, Automated workflows, Real-time collaboration, Centralized message routing, Customer operations visibility, Team efficiency tools

**In-app purchases:** none

**What reviewers like**

- 👥 Excellent for shared team inboxes
- 🎯 Streamlined email collaboration
- ⚡ Desktop and web versions are solid
- 🔄 Useful commenting and tagging features
- 💬 Great for internal team communication

**What reviewers complain about**

- 🐢 Slow app performance and loading times
- 🐛 Frequent crashes and freezing
- 📱 Mobile app significantly behind desktop version
- 💰 Expensive pricing with unexpected increases
- 🔐 Login issues (Google and Microsoft auth)

**Reported bugs**

- App crashes frequently on launch and during use
- Emails fail to send or send blank messages
- Login redirects don't complete (Google auth)
- App freezes requiring phone restart
- Unable to mark emails as read

**Requested features**

- Dark mode for mobile app
- Ability to manage other users' status on mobile
- Calendar integration on mobile
- Push notifications for untagged emails
- Language filtering on mobile


## Frequently asked questions

### Is Intercom Conversations free?

Intercom Conversations is free to download, with no in-app purchases.

### Is FrontApp free?

FrontApp is free to download, with no in-app purchases.

### Which has better reviews, Intercom Conversations or FrontApp?

FrontApp is rated higher. Intercom Conversations averages 2.1 out of 5 from 171 ratings, while FrontApp averages 3.3 from 185 ratings.

### Do Intercom Conversations or FrontApp have ads?

Neither Intercom Conversations nor FrontApp shows ads.

### Which is updated more often, Intercom Conversations or FrontApp?

Intercom Conversations ships an update every 5 days, and FrontApp every 3 weeks. Most recently, Intercom Conversations was updated on September 13, 2026 and FrontApp on September 23, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*