# Salesforce Authenticator vs Dialpad

The clearest difference is ads: Salesforce Authenticator at none against Dialpad's shown. Salesforce Authenticator also leads on review sentiment (52% vs 34%) and monetization model (free vs ad-supported). Dialpad's advantage is update cadence (fortnightly vs monthly). On price, rating, ratings volume and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

On the App Store both sit at effectively the same score — 4.6 for Salesforce Authenticator against 4.6 for Dialpad. Both are backed by a comparable volume of ratings — 4.3K and 4.5K respectively. Written reviews are what separate them: 52% of Salesforce Authenticator's written reviews are positive against 34% of Dialpad's.

Salesforce Authenticator ships an update monthly, Dialpad fortnightly. The most recent releases landed on September 23, 2026 and September 22, 2026 respectively.

## The numbers

| Metric | Salesforce Authenticator | Dialpad |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.6 (4.3K ratings)](https://appshunter.io/ios/app/salesforce-authenticator/id782057975/reviews) | [4.6 (4.5K ratings)](https://appshunter.io/ios/app/dialpad/id921879637/reviews) |
| Number of ratings | 4.3K | **4.5K** |
| Positive reviews | **52.4% of reviews** | 34.0% of reviews |
| In-app purchases | No | No |
| Ads | **No** | Yes |
| Update frequency | Monthly | **Fortnightly** |
| Monetization | **Free** | Ad-supported |
| Best chart rank | **#179** | — |
| Size | 57 MB | 335 MB |
| Requires iOS | **15.0** | 17.0 |
| Devices | iPhone, iPod | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [salesforce.com](https://appshunter.io/developer/281826149) | [Dialpad, Inc.](https://appshunter.io/developer/442976549) |

## What reviewers say

### Salesforce Authenticator

[App page](https://appshunter.io/ios/app/salesforce-authenticator/id782057975)

**Currently charting:** #179 Top Free · Business (US App Store)

Enhance your online security with multi-factor authentication. This app sends push notifications to your device for identity verification, allowing you to approve or deny login attempts with a simple tap. It also offers one-time verification codes for offline use and can automate approvals for trusted locations.

**Highlights:** Multi-factor authentication, Push notification approvals, One-time verification codes, Location-based automated approvals, Offline verification codes

**In-app purchases:** none

**What reviewers like**

- 🚀 Fast and efficient
- 🔒 Secure authentication
- 👍 Easy to use
- 🔋 Reliable backup feature
- 👍 Convenient Apple Watch integration

**What reviewers complain about**

- 🐛 Inconsistent location tracking
- 🐛 Frequent re-authentication required
- 🐛 Unreliable push notifications
- 🐛 Compatibility issues with older devices
- 🐛 Buggy app crashes

**Reported bugs**

- Inability to add accounts without QR code or 2-word phrase
- Sudden loss of access to all accounts after phone reset
- Repeated prompts to enable location services
- Slow authentication process and delays
- Incompatibility with certain Salesforce clouds

**Requested features**

- Add biometric authentication (Face ID, Touch ID)
- Improve location-based auto-approval
- Allow customization of app icons and themes
- Provide desktop/web version of the app
- Enhance Apple Watch integration


### Dialpad

[App page](https://appshunter.io/ios/app/dialpad/id921879637)

This business communication platform unifies calls, contacts, and messages into a single application. It offers features like automatic call transcription, rich contact profiles integrated with CRMs, and the ability to switch devices seamlessly during calls. Teams can also monitor and coach calls remotely.

**Highlights:** Unified communication platform, Cross-device call switching, Automatic call transcription, Rich contact profiles with CRM integration, Remote call monitoring and coaching

**Features:** Siri integration, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Reliable and consistent
- 📊 Great analytics and reporting
- 💻 Seamless desktop and mobile integration
- 🤖 Useful AI features
- 📞 Convenient business phone solution

**What reviewers complain about**

- 🐛 Buggy and glitchy app
- 📞 Frequent call drops and connectivity issues
- 🔇 Unreliable notifications
- 📱 Poor mobile app experience
- 🕰️ Slow response times from customer support

**Reported bugs**

- Text messages not sending properly
- Missed calls not showing up in the app
- Inability to log out of the app
- Random app crashes and freezes

**Requested features**

- Threaded messaging for better conversation organization
- Customizable ringtones and notification sounds
- Improved integration with native contact lists
- More granular control over call recording and transcription


## Frequently asked questions

### Is Salesforce Authenticator free?

Salesforce Authenticator is free to download, with no in-app purchases.

### Is Dialpad free?

Dialpad is free to download, with no in-app purchases.

### Which has better reviews, Salesforce Authenticator or Dialpad?

Salesforce Authenticator and Dialpad are both rated 4.6 out of 5 on the App Store, from 4.3K and 4.5K ratings respectively.

### Do Salesforce Authenticator or Dialpad have ads?

Dialpad shows ads; Salesforce Authenticator does not.

### Which is updated more often, Salesforce Authenticator or Dialpad?

Salesforce Authenticator ships an update monthly, and Dialpad fortnightly. Most recently, Salesforce Authenticator was updated on September 23, 2026 and Dialpad on September 22, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*