# Remote Utilities vs HelpDesk Viewer

The clearest difference is review sentiment: HelpDesk Viewer at 71% against Remote Utilities's 20%. HelpDesk Viewer also leads on rating (3.6 vs 1.0) and update cadence (every 5 weeks vs every 6 months). Remote Utilities's advantage is in-app purchases (none vs 2). On price, ads, monetization model and device support there is nothing between them.

Both are free to download. HelpDesk Viewer sells 2 one-off in-app purchases. Remote Utilities asks for nothing beyond the download.

HelpDesk Viewer holds the better App Store score, 3.6 against 1.0. That said, the two scores are not equally well evidenced: HelpDesk Viewer has 5 ratings behind it against 1, so its average is the more settled of the two. Written reviews point the same way: 20% of Remote Utilities's written reviews are positive against 71% of HelpDesk Viewer's.

Remote Utilities ships an update every 6 months, HelpDesk Viewer every 5 weeks. The most recent releases landed on September 23, 2026 and September 10, 2026 respectively.

## The numbers

| Metric | Remote Utilities | HelpDesk Viewer |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [1.0 (1 ratings)](https://appshunter.io/ios/app/remote-utilities/id793320970/reviews) | **[3.6 (5 ratings)](https://appshunter.io/ios/app/helpdesk-viewer/id1525998491/reviews)** |
| Number of ratings | 1 | **5** |
| Positive reviews | 19.6% of reviews | **71.4% of reviews** |
| In-app purchases | **No** | Yes |
| Ads | No | No |
| Update frequency | Every 6 months | **Every 5 weeks** |
| Monetization | Free | Free |
| Size | 46 MB | 44 MB |
| Requires iOS | 17 | **15** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Remote Utilities Pte. Ltd.](https://appshunter.io/developer/1787195036) | [IDrive Incorporated](https://appshunter.io/developer/295113649) |

## What reviewers say

### Remote Utilities

[App page](https://appshunter.io/ios/app/remote-utilities/id793320970)

Access and control your remote computer from your mobile device. View the screen, operate the mouse and keyboard, and connect securely from anywhere, even through firewalls. It's a free mobile viewer for your remote PCs.

**Highlights:** View and control remote desktop, Operate mouse and keyboard remotely, Connect through firewalls and proxies, Access unattended and attended PCs, Connect via IP address or Internet ID

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


### HelpDesk Viewer

[App page](https://appshunter.io/ios/app/helpdesk-viewer/id1525998491)

Remotely connect to customer devices to provide technical support. Chat with clients, manage queries, and transfer files directly from your mobile device for efficient issue resolution.

**Highlights:** Remote device connection, In-session chat, Query management, File transfer, Access logs

**Features:** macOS Compatibility

**In-app purchases (2)**

| Purchase | Price | Billing |
| --- | --- | --- |
| 1 Technician plan at $9.99 | $9.99 | one-time |
| 1 Technician plan at $99.99 | $99.99 | one-time |


## Frequently asked questions

### Is Remote Utilities free?

Remote Utilities is free to download, with no in-app purchases.

### Is HelpDesk Viewer free?

HelpDesk Viewer is free to download, with in-app purchases available.

### Which has better reviews, Remote Utilities or HelpDesk Viewer?

HelpDesk Viewer is rated higher. Remote Utilities averages 1.0 out of 5 from 1 ratings, while HelpDesk Viewer averages 3.6 from 5 ratings.

### Do Remote Utilities or HelpDesk Viewer have ads?

Neither Remote Utilities nor HelpDesk Viewer shows ads.

### Which is updated more often, Remote Utilities or HelpDesk Viewer?

Remote Utilities ships an update every 6 months, and HelpDesk Viewer every 5 weeks. Most recently, Remote Utilities was updated on September 23, 2026 and HelpDesk Viewer on September 10, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*