# MobileSupport vs SingleID Authenticator

The clearest difference is review sentiment: MobileSupport at 50% against SingleID Authenticator's 7%. MobileSupport also leads on rating (3.7 vs 1.3). SingleID Authenticator's advantage is ratings volume (16 vs 3) and iOS requirement (13.0 vs 17.0). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

MobileSupport holds the better App Store score, 3.7 against 1.3. That said, the two scores are not equally well evidenced: SingleID Authenticator has 16 ratings behind it against 3, so its average is the more settled of the two. Written reviews point the same way: 50% of MobileSupport's written reviews are positive against 7% of SingleID Authenticator's.

MobileSupport ships an update every 3 months, SingleID Authenticator every 2 months. The most recent releases landed on October 24, 2026 and October 27, 2026 respectively.

## The numbers

| Metric | MobileSupport | SingleID Authenticator |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[3.7 (3 ratings)](https://appshunter.io/ios/app/mobilesupport-remotecall/id808046347/reviews)** | [1.3 (16 ratings)](https://appshunter.io/ios/app/singleid-authenticator/id1554967838/reviews) |
| Number of ratings | 3 | **16** |
| Positive reviews | **50.0% of reviews** | 6.7% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 months | **Every 2 months** |
| Monetization | Free | Free |
| Size | 34 MB | 54 MB |
| Requires iOS | 17.0 | **13.0** |
| Devices | iPhone, iPad | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Rsupport](https://appshunter.io/developer/357442230) | [SAMSUNG SDS Co.,LTD](https://appshunter.io/developer/434934743) |

## What reviewers say

### MobileSupport

[App page](https://appshunter.io/ios/app/mobilesupport-remotecall/id808046347)

This application enables support agents to remotely view and interact with a customer's mobile device screen. It facilitates real-time issue identification and resolution through screen sharing, on-screen drawing, and text chat. Customers can easily connect by entering a provided code.

**Highlights:** Remote screen sharing, On-screen drawing tools, In-app text chat, Simple 6-digit code connection, Real-time issue resolution

**Features:** Vision Pro support

**In-app purchases:** none


### SingleID Authenticator

[App page](https://appshunter.io/ios/app/singleid-authenticator/id1554967838)

This app provides a convenient way to manage multi-factor authentication for various business systems. It supports biometric, PIN, TOTP, and mOTP methods for easy login. Initial setup involves scanning a QR code or manually entering a service code.

**Highlights:** Multi-Factor Authentication (MFA), Biometric login support, PIN authentication, TOTP and mOTP support, QR code registration, Mobile push authentication

**Features:** Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is MobileSupport free?

MobileSupport is free to download, with no in-app purchases.

### Is SingleID Authenticator free?

SingleID Authenticator is free to download, with no in-app purchases.

### Which has better reviews, MobileSupport or SingleID Authenticator?

MobileSupport is rated higher. MobileSupport averages 3.7 out of 5 from 3 ratings, while SingleID Authenticator averages 1.3 from 16 ratings.

### Do MobileSupport or SingleID Authenticator have ads?

Neither MobileSupport nor SingleID Authenticator shows ads.

### Which is updated more often, MobileSupport or SingleID Authenticator?

MobileSupport ships an update every 3 months, and SingleID Authenticator every 2 months. Most recently, MobileSupport was updated on October 24, 2026 and SingleID Authenticator on October 27, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*