# VisualSupport vs HQx Live

The clearest difference is review sentiment: VisualSupport at 100% against HQx Live's 22%. VisualSupport also leads on rating (4.0 vs 2.9). HQx Live's advantage is ratings volume (37 vs 12). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

VisualSupport holds the better App Store score, 4.0 against 2.9. Both are backed by a comparable volume of ratings — 12 and 37 respectively. Written reviews point the same way: 100% of VisualSupport's written reviews are positive against 22% of HQx Live's.

VisualSupport ships an update every 3 months, HQx Live every 2 months. The most recent releases landed on August 31, 2026 and September 18, 2026 respectively.

## The numbers

| Metric | VisualSupport | HQx Live |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.0 (12 ratings)](https://appshunter.io/ios/app/visualsupport-remotecall/id808062409/reviews)** | [2.9 (37 ratings)](https://appshunter.io/ios/app/hqx-live/id1103321719/reviews) |
| Number of ratings | 12 | **37** |
| Positive reviews | **100.0% of reviews** | 22.2% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 months | **Every 2 months** |
| Monetization | Free | Free |
| Size | 24 MB | 24 MB |
| Requires iOS | **16.0** | 17.4 |
| Devices | iPhone, iPad | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [Rsupport](https://appshunter.io/developer/357442230) | [SEESCAN, INC](https://appshunter.io/developer/1032840970) |

## What reviewers say

### VisualSupport

[App page](https://appshunter.io/ios/app/visualsupport-remotecall/id808062409)

This app allows customers to stream live HD video of their issues to support representatives. It helps eliminate the need for lengthy explanations and improves problem resolution. Support can be accessed from any location with an internet connection.

**Highlights:** Real-time HD video streaming, Screen capture for analysis, On-screen drawing for clear communication, Easy 6-digit connection code, Remote support from any location

**Features:** Vision Pro support

**In-app purchases:** none


### HQx Live

[App page](https://appshunter.io/ios/app/hqx-live/id1103321719)

This application allows users to connect to RIDGID® SeeSnake CSx™ series monitors, transforming a mobile device into a second screen. Instantly share inspection results, live stream footage, and manage job media on the go. It also enables remote monitor control and over-the-air updates.

**Highlights:** Connect to CSx devices, Live stream inspection footage, Capture and share media, Manage jobs and media, Remote monitor control, Over-the-air updates

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is VisualSupport free?

VisualSupport is free to download, with no in-app purchases.

### Is HQx Live free?

HQx Live is free to download, with no in-app purchases.

### Which has better reviews, VisualSupport or HQx Live?

VisualSupport is rated higher. VisualSupport averages 4.0 out of 5 from 12 ratings, while HQx Live averages 2.9 from 37 ratings.

### Do VisualSupport or HQx Live have ads?

Neither VisualSupport nor HQx Live shows ads.

### Which is updated more often, VisualSupport or HQx Live?

VisualSupport ships an update every 3 months, and HQx Live every 2 months. Most recently, VisualSupport was updated on August 31, 2026 and HQx Live on September 18, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*