# VisualSupport vs ViGuide

The clearest difference is review sentiment: VisualSupport at 100% against ViGuide's 41%. ViGuide's advantage is rating (4.5 vs 4.0) and ratings volume (199 vs 12). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ViGuide holds the better App Store score, 4.5 against 4.0. That said, the two scores are not equally well evidenced: ViGuide has 199 ratings behind it against 12, so its average is the more settled of the two. Written reviews complicate that: 100% of VisualSupport's written reviews are positive against 41% of ViGuide's, so the app with the better star average is not the one people write more warmly about.

VisualSupport ships an update every 3 months, ViGuide every 5 weeks. The most recent releases landed on October 4, 2026 and October 11, 2026 respectively.

## The numbers

| Metric | VisualSupport | ViGuide |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.0 (12 ratings)](https://appshunter.io/ios/app/visualsupport-remotecall/id808062409/reviews) | **[4.5 (199 ratings)](https://appshunter.io/ios/app/viguide/id1421720639/reviews)** |
| Number of ratings | 12 | **199** |
| Positive reviews | **100.0% of reviews** | 40.5% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 months | **Every 5 weeks** |
| Monetization | Free | Free |
| Size | 24 MB | 1.5 GB |
| Requires iOS | 16.0 | 16.0 |
| Devices | iPhone, iPad | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [Rsupport](https://appshunter.io/developer/357442230) | [Viessmann IT Service GmbH](https://appshunter.io/developer/1801739683) |

## What reviewers say

### VisualSupport

[App page](https://appshunter.io/ios/app/visualsupport-remotecall/id808062409)

This app allows customers to stream live HD video of their issues to support representatives. It helps eliminate the need for lengthy explanations and improves problem resolution. Support can be accessed from any location with an internet connection.

**Highlights:** Real-time HD video streaming, Screen capture for analysis, On-screen drawing for clear communication, Easy 6-digit connection code, Remote support from any location

**Features:** Vision Pro support

**In-app purchases:** none


### ViGuide

[App page](https://appshunter.io/ios/app/viguide/id1421720639)

Streamline the process of commissioning Viessmann boilers with this user-friendly mobile application. It guides trained professionals through each step, ensuring a safe, efficient, and complete installation.

**Highlights:** Streamlined boiler commissioning, User-friendly mobile interface, Step-by-step guidance, Ensures complete and correct steps, Efficient installation process

**Features:** Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is VisualSupport free?

VisualSupport is free to download, with no in-app purchases.

### Is ViGuide free?

ViGuide is free to download, with no in-app purchases.

### Which has better reviews, VisualSupport or ViGuide?

ViGuide is rated higher. VisualSupport averages 4.0 out of 5 from 12 ratings, while ViGuide averages 4.5 from 199 ratings.

### Do VisualSupport or ViGuide have ads?

Neither VisualSupport nor ViGuide shows ads.

### Which is updated more often, VisualSupport or ViGuide?

VisualSupport ships an update every 3 months, and ViGuide every 5 weeks. Most recently, VisualSupport was updated on October 4, 2026 and ViGuide on October 11, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*