# VisualSupport vs Pro Series Pumps CONNECT®

The clearest difference is review sentiment: VisualSupport at 100% against Pro Series Pumps CONNECT®'s 26%. VisualSupport also leads on rating (4.0 vs 2.3) and update cadence (every 3 months vs every 12 months). Pro Series Pumps CONNECT®'s advantage is iOS requirement (10.0 vs 17.0). On price, ratings volume, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

VisualSupport holds the better App Store score, 4.0 against 2.3. Both are backed by a comparable volume of ratings — 12 and 31 respectively. Written reviews point the same way: 100% of VisualSupport's written reviews are positive against 26% of Pro Series Pumps CONNECT®'s.

VisualSupport ships an update every 3 months, Pro Series Pumps CONNECT® every 12 months. Both last shipped on October 24, 2026.

## The numbers

| Metric | VisualSupport | Pro Series Pumps CONNECT® |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.0 (12 ratings)](https://appshunter.io/ios/app/visualsupport-remotecall/id808062409/reviews)** | [2.3 (31 ratings)](https://appshunter.io/ios/app/pro-series-pumps-connect/id1440157435/reviews) |
| Number of ratings | 12 | **31** |
| Positive reviews | **100.0% of reviews** | 26.3% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 3 months** | Every 12 months |
| Monetization | Free | Free |
| Size | 25 MB | 141 MB |
| Requires iOS | 17.0 | **10.0** |
| Devices | iPhone, iPad | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Rsupport](https://appshunter.io/developer/357442230) | [Glentronics, INC](https://appshunter.io/developer/1424225975) |

## What reviewers say

### VisualSupport

[App page](https://appshunter.io/ios/app/visualsupport-remotecall/id808062409)

This app allows customers to stream live HD video of their issues to support representatives. It helps eliminate the need for lengthy explanations and improves problem resolution. Support can be accessed from any location with an internet connection.

**Highlights:** Real-time HD video streaming, Screen capture for analysis, On-screen drawing for clear communication, Easy 6-digit connection code, Remote support from any location

**Features:** Vision Pro support

**In-app purchases:** none


### Pro Series Pumps CONNECT®

[App page](https://appshunter.io/ios/app/pro-series-pumps-connect/id1440157435)

Monitor your sump pump system's status remotely and receive alerts for potential issues. Access product information and customer support directly through the app. Ensure your basement stays protected from flooding with real-time updates.

**Highlights:** Monitor sump pump system status, Receive push notifications for problems, Edit WiFi module alert settings, Research product information, Access customer support

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is VisualSupport free?

VisualSupport is free to download, with no in-app purchases.

### Is Pro Series Pumps CONNECT® free?

Pro Series Pumps CONNECT® is free to download, with no in-app purchases.

### Which has better reviews, VisualSupport or Pro Series Pumps CONNECT®?

VisualSupport is rated higher. VisualSupport averages 4.0 out of 5 from 12 ratings, while Pro Series Pumps CONNECT® averages 2.3 from 31 ratings.

### Do VisualSupport or Pro Series Pumps CONNECT® have ads?

Neither VisualSupport nor Pro Series Pumps CONNECT® shows ads.

### Which is updated more often, VisualSupport or Pro Series Pumps CONNECT®?

VisualSupport ships an update every 3 months, and Pro Series Pumps CONNECT® every 12 months. Most recently, VisualSupport was updated on October 24, 2026 and Pro Series Pumps CONNECT® on October 24, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*