# VisualSupport vs myTechnician

The clearest difference is rating: myTechnician at 4.6 against VisualSupport's 4.0. myTechnician also leads on ratings volume (36 vs 12). VisualSupport's advantage is review sentiment (100% vs 83%). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

myTechnician holds the better App Store score, 4.6 against 4.0. Both are backed by a comparable volume of ratings — 12 and 36 respectively. Written reviews complicate that: 100% of VisualSupport's written reviews are positive against 83% of myTechnician's, so the app with the better star average is not the one people write more warmly about.

VisualSupport ships an update every 3 months, myTechnician every 4 months. The most recent releases landed on August 31, 2026 and September 22, 2026 respectively.

## The numbers

| Metric | VisualSupport | myTechnician |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.0 (12 ratings)](https://appshunter.io/ios/app/visualsupport-remotecall/id808062409/reviews) | **[4.6 (36 ratings)](https://appshunter.io/ios/app/mytechnician/id1497041158/reviews)** |
| Number of ratings | 12 | **36** |
| Positive reviews | **100.0% of reviews** | 82.8% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 3 months** | Every 4 months |
| Monetization | Free | Free |
| Size | 24 MB | 48 MB |
| Requires iOS | 16.0 | **15.1** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Rsupport](https://appshunter.io/developer/357442230) | [R. W. Beckett Corp.](https://appshunter.io/developer/1464039596) |

## What reviewers say

### VisualSupport

[App page](https://appshunter.io/ios/app/visualsupport-remotecall/id808062409)

This app allows customers to stream live HD video of their issues to support representatives. It helps eliminate the need for lengthy explanations and improves problem resolution. Support can be accessed from any location with an internet connection.

**Highlights:** Real-time HD video streaming, Screen capture for analysis, On-screen drawing for clear communication, Easy 6-digit connection code, Remote support from any location

**Features:** Vision Pro support

**In-app purchases:** none


### myTechnician

[App page](https://appshunter.io/ios/app/mytechnician/id1497041158)

This app connects wirelessly to advanced oil burner controls, allowing technicians to quickly program settings, diagnose faults, and view historical data. It helps reduce job time and eliminate callbacks for oil heat professionals.

**Highlights:** Wireless Bluetooth connection, Program burner settings, View control history, Diagnose current faults, Evaluate component trends, Supports GeniSys 7565 and 7505 controls

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is VisualSupport free?

VisualSupport is free to download, with no in-app purchases.

### Is myTechnician free?

myTechnician is free to download, with no in-app purchases.

### Which has better reviews, VisualSupport or myTechnician?

myTechnician is rated higher. VisualSupport averages 4.0 out of 5 from 12 ratings, while myTechnician averages 4.6 from 36 ratings.

### Do VisualSupport or myTechnician have ads?

Neither VisualSupport nor myTechnician shows ads.

### Which is updated more often, VisualSupport or myTechnician?

VisualSupport ships an update every 3 months, and myTechnician every 4 months. Most recently, VisualSupport was updated on August 31, 2026 and myTechnician on September 22, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*