# VisualSupport vs Rheem

The clearest difference is review sentiment: VisualSupport at 100% against Rheem's 43%. Rheem's advantage is rating (4.6 vs 4.0) and ratings volume (1.7K vs 12). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Rheem holds the better App Store score, 4.6 against 4.0. That said, the two scores are not equally well evidenced: Rheem has 1.7K ratings behind it against 12, so its average is the more settled of the two. Written reviews complicate that: 100% of VisualSupport's written reviews are positive against 43% of Rheem's, so the app with the better star average is not the one people write more warmly about.

VisualSupport ships an update every 3 months, Rheem monthly. The most recent releases landed on August 31, 2026 and September 24, 2026 respectively.

## The numbers

| Metric | VisualSupport | Rheem |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.0 (12 ratings)](https://appshunter.io/ios/app/visualsupport-remotecall/id808062409/reviews) | **[4.6 (1.7K ratings)](https://appshunter.io/ios/app/rheem/id1604626837/reviews)** |
| Number of ratings | 12 | **1.7K** |
| Positive reviews | **100.0% of reviews** | 42.9% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 months | **Monthly** |
| Monetization | Free | Free |
| Size | 24 MB | 109 MB |
| Requires iOS | 16.0 | 16.0 |
| Devices | **iPhone, iPad** | iPhone |
| Age rating | 4+ | 4+ |
| Developer | [Rsupport](https://appshunter.io/developer/357442230) | [Rheem Manufacturing Company](https://appshunter.io/developer/853793269) |

## What reviewers say

### VisualSupport

[App page](https://appshunter.io/ios/app/visualsupport-remotecall/id808062409)

This app allows customers to stream live HD video of their issues to support representatives. It helps eliminate the need for lengthy explanations and improves problem resolution. Support can be accessed from any location with an internet connection.

**Highlights:** Real-time HD video streaming, Screen capture for analysis, On-screen drawing for clear communication, Easy 6-digit connection code, Remote support from any location

**Features:** Vision Pro support

**In-app purchases:** none


### Rheem

[App page](https://appshunter.io/ios/app/rheem/id1604626837)

This app streamlines HVAC installation and service for contractors. It offers Bluetooth connectivity for system setup and troubleshooting, along with comprehensive support for product information, warranty tracking, and locating resources.

**Highlights:** Bluetooth setup and troubleshooting, System monitoring and status checks, Alarm diagnosis and history, Parts replacement guidance, Access to manuals and tech sheets, Warranty tracking and certificate sharing, Retailer and distributor locator

**Features:** Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is VisualSupport free?

VisualSupport is free to download, with no in-app purchases.

### Is Rheem free?

Rheem is free to download, with no in-app purchases.

### Which has better reviews, VisualSupport or Rheem?

Rheem is rated higher. VisualSupport averages 4.0 out of 5 from 12 ratings, while Rheem averages 4.6 from 1.7K ratings.

### Do VisualSupport or Rheem have ads?

Neither VisualSupport nor Rheem shows ads.

### Which is updated more often, VisualSupport or Rheem?

VisualSupport ships an update every 3 months, and Rheem monthly. Most recently, VisualSupport was updated on August 31, 2026 and Rheem on September 24, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*