# VisualSupport vs Hathorn

The clearest difference is review sentiment: VisualSupport at 100% against Hathorn's 50%. VisualSupport also leads on ratings volume (12 vs 4). Hathorn's advantage is rating (4.5 vs 4.0) and update cadence (every 8 days vs every 3 months). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Hathorn holds the better App Store score, 4.5 against 4.0. Both are backed by a comparable volume of ratings — 12 and 4 respectively. Written reviews complicate that: 100% of VisualSupport's written reviews are positive against 50% of Hathorn's, so the app with the better star average is not the one people write more warmly about.

VisualSupport ships an update every 3 months, Hathorn every 8 days. Both last shipped on October 24, 2026.

## The numbers

| Metric | VisualSupport | Hathorn |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.0 (12 ratings)](https://appshunter.io/ios/app/visualsupport-remotecall/id808062409/reviews) | **[4.5 (4 ratings)](https://appshunter.io/ios/app/hathorn-v4/id1608216018/reviews)** |
| Number of ratings | **12** | 4 |
| Positive reviews | **100.0% of reviews** | 50.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 months | **Every 8 days** |
| Monetization | Free | Free |
| Size | 25 MB | 3 MB |
| Requires iOS | 17.0 | **13.0** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Rsupport](https://appshunter.io/developer/357442230) | [M.I.S. Electronics Inc.](https://appshunter.io/developer/1608216020) |

## What reviewers say

### VisualSupport

[App page](https://appshunter.io/ios/app/visualsupport-remotecall/id808062409)

This app allows customers to stream live HD video of their issues to support representatives. It helps eliminate the need for lengthy explanations and improves problem resolution. Support can be accessed from any location with an internet connection.

**Highlights:** Real-time HD video streaming, Screen capture for analysis, On-screen drawing for clear communication, Easy 6-digit connection code, Remote support from any location

**Features:** Vision Pro support

**In-app purchases:** none


### Hathorn

[App page](https://appshunter.io/ios/app/hathorn-v4/id1608216018)

Connect to Wi-Fi enabled cameras and stream live video directly to your mobile device. Record footage and optionally capture audio for comprehensive documentation. This is the official application from Hathorn Corporation.

**Highlights:** Connect to Wi-Fi enabled cameras, Stream live video, Record video footage, Optional audio recording, Official Hathorn Corporation app

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is VisualSupport free?

VisualSupport is free to download, with no in-app purchases.

### Is Hathorn free?

Hathorn is free to download, with no in-app purchases.

### Which has better reviews, VisualSupport or Hathorn?

Hathorn is rated higher. VisualSupport averages 4.0 out of 5 from 12 ratings, while Hathorn averages 4.5 from 4 ratings.

### Do VisualSupport or Hathorn have ads?

Neither VisualSupport nor Hathorn shows ads.

### Which is updated more often, VisualSupport or Hathorn?

VisualSupport ships an update every 3 months, and Hathorn every 8 days. Most recently, VisualSupport was updated on October 24, 2026 and Hathorn on October 24, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*