# VisualSupport vs ServiceTitan Field

The clearest difference is review sentiment: VisualSupport at 100% against ServiceTitan Field's 6%. VisualSupport also leads on rating (4.0 vs 3.5). ServiceTitan Field's advantage is update cadence (every 11 days vs every 3 months) and ratings volume (5.5K vs 12). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

VisualSupport holds the better App Store score, 4.0 against 3.5. That said, the two scores are not equally well evidenced: ServiceTitan Field has 5.5K ratings behind it against 12, so its average is the more settled of the two. Written reviews point the same way: 100% of VisualSupport's written reviews are positive against 6% of ServiceTitan Field's.

VisualSupport ships an update every 3 months, ServiceTitan Field every 11 days. The most recent releases landed on October 24, 2026 and November 3, 2026 respectively.

## The numbers

| Metric | VisualSupport | ServiceTitan Field |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.0 (12 ratings)](https://appshunter.io/ios/app/visualsupport-remotecall/id808062409/reviews)** | [3.5 (5.5K ratings)](https://appshunter.io/ios/app/servicetitan-field/id1629928933/reviews) |
| Number of ratings | 12 | **5.5K** |
| Positive reviews | **100.0% of reviews** | 6.4% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 months | **Every 11 days** |
| Monetization | Free | Free |
| Size | 25 MB | 441 MB |
| Requires iOS | **17.0** | 17.4 |
| Devices | iPhone, iPad | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [Rsupport](https://appshunter.io/developer/357442230) | [ServiceTitan Inc.](https://appshunter.io/developer/977674672) |

## What reviewers say

### VisualSupport

[App page](https://appshunter.io/ios/app/visualsupport-remotecall/id808062409)

This app allows customers to stream live HD video of their issues to support representatives. It helps eliminate the need for lengthy explanations and improves problem resolution. Support can be accessed from any location with an internet connection.

**Highlights:** Real-time HD video streaming, Screen capture for analysis, On-screen drawing for clear communication, Easy 6-digit connection code, Remote support from any location

**Features:** Vision Pro support

**In-app purchases:** none


### ServiceTitan Field

[App page](https://appshunter.io/ios/app/servicetitan-field/id1629928933)

Empower field technicians with comprehensive job history, customer profiles, and on-site sales tools. Streamline workflows with real-time office synchronization, eliminating the need for manual paperwork and enabling seamless job completion and payment processing.

**Highlights:** Job history and customer profiles, On-site estimate building, Record completed work with photos, Take payment to close jobs, Real-time office synchronization, Paperless workflows

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Works well
- 🚀 Great UI
- 🚀 OCR works well
- 🚀 Timesheets are good

**What reviewers complain about**

- 🐛 Crashes consistently
- 🐛 Glitchy and malfunctioning
- 🐛 Convoluted invoicing
- 👎 Missing features
- 👎 Less capable than previous version

**Reported bugs**

- Can't clock in/out
- Can't write up job summary properly
- Frequent sign-outs

**Requested features**

- Ability to add new customers
- See job duration for labor charges
- Sell memberships in the field


## Frequently asked questions

### Is VisualSupport free?

VisualSupport is free to download, with no in-app purchases.

### Is ServiceTitan Field free?

ServiceTitan Field is free to download, with no in-app purchases.

### Which has better reviews, VisualSupport or ServiceTitan Field?

VisualSupport is rated higher. VisualSupport averages 4.0 out of 5 from 12 ratings, while ServiceTitan Field averages 3.5 from 5.5K ratings.

### Do VisualSupport or ServiceTitan Field have ads?

Neither VisualSupport nor ServiceTitan Field shows ads.

### Which is updated more often, VisualSupport or ServiceTitan Field?

VisualSupport ships an update every 3 months, and ServiceTitan Field every 11 days. Most recently, VisualSupport was updated on October 24, 2026 and ServiceTitan Field on November 3, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*