# VisualSupport vs Rinnai Central

The clearest difference is review sentiment: VisualSupport at 100% against Rinnai Central's 9%. VisualSupport also leads on rating (4.0 vs 1.6). Rinnai Central's advantage is ratings volume (396 vs 12) and update cadence (monthly vs every 3 months). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

VisualSupport holds the better App Store score, 4.0 against 1.6. That said, the two scores are not equally well evidenced: Rinnai Central has 396 ratings behind it against 12, so its average is the more settled of the two. Written reviews point the same way: 100% of VisualSupport's written reviews are positive against 9% of Rinnai Central's.

VisualSupport ships an update every 3 months, Rinnai Central monthly. The most recent releases landed on October 24, 2026 and October 27, 2026 respectively.

## The numbers

| Metric | VisualSupport | Rinnai Central |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.0 (12 ratings)](https://appshunter.io/ios/app/visualsupport-remotecall/id808062409/reviews)** | [1.6 (396 ratings)](https://appshunter.io/ios/app/rinnai-central/id6444321202/reviews) |
| Number of ratings | 12 | **396** |
| Positive reviews | **100.0% of reviews** | 9.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 months | **Monthly** |
| Monetization | Free | Free |
| Size | 25 MB | 79 MB |
| Requires iOS | 17.0 | **15.4.1** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Rsupport](https://appshunter.io/developer/357442230) | [Rinnai America Corp](https://appshunter.io/developer/1045235922) |

## What reviewers say

### VisualSupport

[App page](https://appshunter.io/ios/app/visualsupport-remotecall/id808062409)

This app allows customers to stream live HD video of their issues to support representatives. It helps eliminate the need for lengthy explanations and improves problem resolution. Support can be accessed from any location with an internet connection.

**Highlights:** Real-time HD video streaming, Screen capture for analysis, On-screen drawing for clear communication, Easy 6-digit connection code, Remote support from any location

**Features:** Vision Pro support

**In-app purchases:** none


### Rinnai Central

[App page](https://appshunter.io/ios/app/rinnai-central/id6444321202)

This app connects Rinnai tankless water heater owners to their devices for temperature control and scheduling. Professional installers can use it to register appliances, perform service, access documentation, and order parts.

**Highlights:** Adjust water temperature, Schedule hot water, Activate recirculation, Register appliances, Perform remote service, Access documentation, Order replacement parts

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Works great
- 🚀 Much improved
- 🚀 Fantastic
- 🚀 Working perfectly now

**What reviewers complain about**

- 🐛 Doesn't work at all
- 🐛 Bug in 4.3.0
- 🐛 Awful. Just terrible
- 🐛 Lousy App
- 🐛 Rinnai does not care

**Reported bugs**

- Control failed is still happening in latest version
- Login screen freezes
- Incompatible with older devices

**Requested features**

- Add device through Bluetooth missing
- Dark mode option
- Advanced analytics dashboard


## Frequently asked questions

### Is VisualSupport free?

VisualSupport is free to download, with no in-app purchases.

### Is Rinnai Central free?

Rinnai Central is free to download, with no in-app purchases.

### Which has better reviews, VisualSupport or Rinnai Central?

VisualSupport is rated higher. VisualSupport averages 4.0 out of 5 from 12 ratings, while Rinnai Central averages 1.6 from 396 ratings.

### Do VisualSupport or Rinnai Central have ads?

Neither VisualSupport nor Rinnai Central shows ads.

### Which is updated more often, VisualSupport or Rinnai Central?

VisualSupport ships an update every 3 months, and Rinnai Central monthly. Most recently, VisualSupport was updated on October 24, 2026 and Rinnai Central on October 27, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*