# VisualSupport vs PAT

The clearest difference is rating: PAT at 5.0 against VisualSupport's 4.0. PAT also leads on iOS requirement (13.0 vs 16.0). VisualSupport's advantage is ratings volume (12 vs 1). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

PAT holds the better App Store score, 5.0 against 4.0. That said, the two scores are not equally well evidenced: VisualSupport has 12 ratings behind it against 1, so its average is the more settled of the two.

VisualSupport ships an update every 3 months, PAT every 2 months. The most recent releases landed on October 4, 2026 and October 12, 2026 respectively.

## The numbers

| Metric | VisualSupport | PAT |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.0 (12 ratings)](https://appshunter.io/ios/app/visualsupport-remotecall/id808062409/reviews) | **[5.0 (1 ratings)](https://appshunter.io/ios/app/pat-connect/id6444961307/reviews)** |
| Number of ratings | **12** | 1 |
| Positive reviews | 100.0% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 months | **Every 2 months** |
| Monetization | Free | Free |
| Size | 24 MB | 74 MB |
| Requires iOS | 16.0 | **13.0** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Rsupport](https://appshunter.io/developer/357442230) | [Velocity Boiler Works, LLC](https://appshunter.io/developer/1658101453) |

## What reviewers say

### VisualSupport

[App page](https://appshunter.io/ios/app/visualsupport-remotecall/id808062409)

This app allows customers to stream live HD video of their issues to support representatives. It helps eliminate the need for lengthy explanations and improves problem resolution. Support can be accessed from any location with an internet connection.

**Highlights:** Real-time HD video streaming, Screen capture for analysis, On-screen drawing for clear communication, Easy 6-digit connection code, Remote support from any location

**Features:** Vision Pro support

**In-app purchases:** none


### PAT

[App page](https://appshunter.io/ios/app/pat-connect/id6444961307)

This tool connects to compatible boilers via Bluetooth for commissioning, diagnostics, and service. It offers guided wizards, data logging, and remote support capabilities. The app supports English and Spanish and can update boiler firmware.

**Highlights:** Bluetooth connectivity, Commissioning, diagnostic, and service wizards, English and Spanish language support, Cloud data logging and reporting, Remote support capabilities, Boiler firmware updates

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is VisualSupport free?

VisualSupport is free to download, with no in-app purchases.

### Is PAT free?

PAT is free to download, with no in-app purchases.

### Which has better reviews, VisualSupport or PAT?

PAT is rated higher. VisualSupport averages 4.0 out of 5 from 12 ratings, while PAT averages 5.0 from 1 ratings.

### Do VisualSupport or PAT have ads?

Neither VisualSupport nor PAT shows ads.

### Which is updated more often, VisualSupport or PAT?

VisualSupport ships an update every 3 months, and PAT every 2 months. Most recently, VisualSupport was updated on October 4, 2026 and PAT on October 12, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*