# VisualSupport vs SZG Service Advisor

The clearest difference is rating: VisualSupport at 4.0 against SZG Service Advisor's 1.0. VisualSupport also leads on ratings volume (12 vs 2). SZG Service Advisor's advantage is iOS requirement (15.0 vs 17.0). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

VisualSupport holds the better App Store score, 4.0 against 1.0. That said, the two scores are not equally well evidenced: VisualSupport has 12 ratings behind it against 2, so its average is the more settled of the two.

Both ship on a similar rhythm, roughly every 3 months. The most recent releases landed on October 24, 2026 and September 24, 2026 respectively.

## The numbers

| Metric | VisualSupport | SZG Service Advisor |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.0 (12 ratings)](https://appshunter.io/ios/app/visualsupport-remotecall/id808062409/reviews)** | [1.0 (2 ratings)](https://appshunter.io/ios/app/szg-service-advisor/id6463896957/reviews) |
| Number of ratings | **12** | 2 |
| Positive reviews | 100.0% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 months | Every 3 months |
| Monetization | Free | Free |
| Size | 25 MB | 93 MB |
| Requires iOS | 17.0 | **15.0** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Rsupport](https://appshunter.io/developer/357442230) | [Sub-Zero and Wolf](https://appshunter.io/developer/983988992) |

## What reviewers say

### VisualSupport

[App page](https://appshunter.io/ios/app/visualsupport-remotecall/id808062409)

This app allows customers to stream live HD video of their issues to support representatives. It helps eliminate the need for lengthy explanations and improves problem resolution. Support can be accessed from any location with an internet connection.

**Highlights:** Real-time HD video streaming, Screen capture for analysis, On-screen drawing for clear communication, Easy 6-digit connection code, Remote support from any location

**Features:** Vision Pro support

**In-app purchases:** none


### SZG Service Advisor

[App page](https://appshunter.io/ios/app/szg-service-advisor/id6463896957)

This app enables authorized service technicians to remotely control, diagnose, and troubleshoot Sub-Zero, Wolf, and Cove appliances. It provides direct access to appliance data, component controls, and technical documentation for efficient servicing.

**Highlights:** Live diagnostics and fault code viewing, Appliance firmware updates, Manual component control for testing, Access to technical documentation, Offline mode for limited connectivity, Direct feedback submission

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is VisualSupport free?

VisualSupport is free to download, with no in-app purchases.

### Is SZG Service Advisor free?

SZG Service Advisor is free to download, with no in-app purchases.

### Which has better reviews, VisualSupport or SZG Service Advisor?

VisualSupport is rated higher. VisualSupport averages 4.0 out of 5 from 12 ratings, while SZG Service Advisor averages 1.0 from 2 ratings.

### Do VisualSupport or SZG Service Advisor have ads?

Neither VisualSupport nor SZG Service Advisor shows ads.

### Which is updated more often, VisualSupport or SZG Service Advisor?

VisualSupport ships an update every 3 months, and SZG Service Advisor every 3 months. Most recently, VisualSupport was updated on October 24, 2026 and SZG Service Advisor on September 24, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*