# VisualSupport vs Navien Heat Pump

The clearest difference is iOS requirement: Navien Heat Pump at 12.0 against VisualSupport's 17.0. On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Both ship on a similar rhythm, roughly every 3 months. The most recent releases landed on October 24, 2026 and October 28, 2026 respectively.

## The numbers

| Metric | VisualSupport | Navien Heat Pump |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.0 (12 ratings)](https://appshunter.io/ios/app/visualsupport-remotecall/id808062409/reviews)** | — |
| Number of ratings | **12** | — |
| Positive reviews | 100.0% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 months | Every 3 months |
| Monetization | Free | — |
| Size | 25 MB | 52 MB |
| Requires iOS | 17.0 | **12.0** |
| Devices | iPhone, iPad | iPhone, iPod |
| Age rating | 4+ | 17+ |
| Developer | [Rsupport](https://appshunter.io/developer/357442230) | [KD Navien](https://appshunter.io/developer/456445012) |

## What reviewers say

### VisualSupport

[App page](https://appshunter.io/ios/app/visualsupport-remotecall/id808062409)

This app allows customers to stream live HD video of their issues to support representatives. It helps eliminate the need for lengthy explanations and improves problem resolution. Support can be accessed from any location with an internet connection.

**Highlights:** Real-time HD video streaming, Screen capture for analysis, On-screen drawing for clear communication, Easy 6-digit connection code, Remote support from any location

**Features:** Vision Pro support

**In-app purchases:** none


### Navien Heat Pump

[App page](https://appshunter.io/ios/app/navien-heat-pump/id6741747929)

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is VisualSupport free?

VisualSupport is free to download, with no in-app purchases.

### Is Navien Heat Pump free?

Navien Heat Pump is free to download, with no in-app purchases.

### Do VisualSupport or Navien Heat Pump have ads?

Neither VisualSupport nor Navien Heat Pump shows ads.

### Which is updated more often, VisualSupport or Navien Heat Pump?

VisualSupport ships an update every 3 months, and Navien Heat Pump every 3 months. Most recently, VisualSupport was updated on October 24, 2026 and Navien Heat Pump on October 28, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*