# VisualSupport vs NCSS

VisualSupport and NCSS both sit at 4.0 stars, but that hides the real split: 100% of VisualSupport's written reviews are positive against 50% of NCSS's. NCSS's advantage is update cadence (monthly vs every 3 months). On price, rating, ratings volume and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

On the App Store both sit at effectively the same score — 4.0 for VisualSupport against 4.0 for NCSS. Both are backed by a comparable volume of ratings — 12 and 12 respectively. Written reviews are what separate them: 100% of VisualSupport's written reviews are positive against 50% of NCSS's.

VisualSupport ships an update every 3 months, NCSS monthly. The most recent releases landed on August 31, 2026 and September 24, 2026 respectively.

## The numbers

| Metric | VisualSupport | NCSS |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.0 (12 ratings)](https://appshunter.io/ios/app/visualsupport-remotecall/id808062409/reviews) | [4.0 (12 ratings)](https://appshunter.io/ios/app/ncss/id994253847/reviews) |
| Number of ratings | 12 | 12 |
| Positive reviews | **100.0% of reviews** | 50.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 months | **Monthly** |
| Monetization | Free | Free |
| Size | 24 MB | 55 MB |
| Requires iOS | 16.0 | **15.0** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Rsupport](https://appshunter.io/developer/357442230) | [Next Century Submetering Systems](https://appshunter.io/developer/994253846) |

## What reviewers say

### VisualSupport

[App page](https://appshunter.io/ios/app/visualsupport-remotecall/id808062409)

This app allows customers to stream live HD video of their issues to support representatives. It helps eliminate the need for lengthy explanations and improves problem resolution. Support can be accessed from any location with an internet connection.

**Highlights:** Real-time HD video streaming, Screen capture for analysis, On-screen drawing for clear communication, Easy 6-digit connection code, Remote support from any location

**Features:** Vision Pro support

**In-app purchases:** none


### NCSS

[App page](https://appshunter.io/ios/app/ncss/id994253847)

This mobile application aids in property setup by providing real-time network status, equipment details, and device locations. Users can quickly scan device barcodes to add meter information or test connections to view device details instantly.

**Highlights:** Real-time network status, Equipment information viewing, Device location tracking, Barcode scanning for devices, Test connection functionality, View device details

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is VisualSupport free?

VisualSupport is free to download, with no in-app purchases.

### Is NCSS free?

NCSS is free to download, with no in-app purchases.

### Which has better reviews, VisualSupport or NCSS?

VisualSupport and NCSS are both rated 4.0 out of 5 on the App Store, from 12 and 12 ratings respectively.

### Do VisualSupport or NCSS have ads?

Neither VisualSupport nor NCSS shows ads.

### Which is updated more often, VisualSupport or NCSS?

VisualSupport ships an update every 3 months, and NCSS monthly. Most recently, VisualSupport was updated on August 31, 2026 and NCSS on September 24, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*