# HID Mobile Access vs Now Mobile

HID Mobile Access and Now Mobile both sit at 4.7 stars, but that hides the real split: 65% of Now Mobile's written reviews are positive against 19% of HID Mobile Access's. Now Mobile also leads on update cadence (every 2 weeks vs every 3 months). HID Mobile Access's advantage is device support (4 vs 2) and ratings volume (8.5K vs 2.3K). On price, rating, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

On the App Store both sit at effectively the same score — 4.7 for HID Mobile Access against 4.7 for Now Mobile. Both are backed by a comparable volume of ratings — 8.5K and 2.3K respectively. Written reviews are what separate them: 19% of HID Mobile Access's written reviews are positive against 65% of Now Mobile's.

HID Mobile Access ships an update every 3 months, Now Mobile every 2 weeks. The most recent releases landed on September 22, 2026 and September 24, 2026 respectively.

## The numbers

| Metric | HID Mobile Access | Now Mobile |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.7 (8.5K ratings)](https://appshunter.io/ios/app/hid-mobile-access/id843238107/reviews) | [4.7 (2.3K ratings)](https://appshunter.io/ios/app/now-mobile/id1469616608/reviews) |
| Number of ratings | **8.5K** | 2.3K |
| Positive reviews | 19.3% of reviews | **64.7% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 months | **Every 2 weeks** |
| Monetization | Free | Free |
| Size | 131 MB | 140 MB |
| Requires iOS | **15.0** | 18.0 |
| Devices | **iPhone, iPad, iPod, Apple Watch** | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [HID Global](https://appshunter.io/developer/657306800) | [ServiceNow](https://appshunter.io/developer/844397809) |

## What reviewers say

### HID Mobile Access

[App page](https://appshunter.io/ios/app/hid-mobile-access/id843238107)

Unlock doors and gates using your smartphone. This app securely grants access after your organization has been set up with compatible readers and your administrator issues Mobile IDs. It enhances the door opening experience by detecting readers even when the app is closed.

**Highlights:** Unlock doors and gates with smartphone, Secure Mobile IDs, Reader detection when app is closed, Location services for reader detection, Organization setup required

**Features:** Apple Wallet, Apple Watch app

**In-app purchases:** none

**What reviewers like**

- 🚀 Efficient and reliable
- 🔒 Secure mobile access
- 👍 User-friendly
- 🔑 Convenient alternative to physical keys

**What reviewers complain about**

- 🐛 Inconsistent performance
- 🔋 Battery drain issues
- 🔍 Privacy concerns around location access
- ⏱️ Slow response times
- 🔒 Requires app to be open/unlocked

**Reported bugs**

- Bluetooth connectivity issues
- Conflicts with Apple Pay
- Unreliable unlock detection
- Disappearing widget functionality

**Requested features**

- Integration with Apple Wallet
- Standalone Apple Watch functionality
- Customizable settings (e.g. favorite readers)
- Improved background/locked-screen operation


### Now Mobile

[App page](https://appshunter.io/ios/app/now-mobile/id1469616608)

Streamline work processes for employees by providing a single mobile interface to request services and find information from various departments like IT, HR, and Facilities. It simplifies complex backend operations, allowing users to get tasks done efficiently from anywhere.

**Highlights:** Request IT services (laptop, password reset), Book conference rooms and set up workspaces, Request corporate credit cards, Manage onboarding documents, Access HR policies and update profiles

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use
- 👍 User-friendly interface
- 🚀 Convenient for work
- 👍 Helpful for employees
- 🚀 Efficient and effective

**What reviewers complain about**

- 🐛 Crashes and freezes
- 🔒 Security concerns
- 👎 Poor mobile experience
- 👎 Not user-friendly
- 👎 Difficult to navigate

**Reported bugs**

- Notification badge count not clearing
- Frequent log-out issues
- Inability to see all open cases
- Inconsistent performance and loading times

**Requested features**

- Add search by store to view open cases
- Improve resizing and accessibility on mobile
- Allow profile picture changes
- Provide more service operations features
- Implement auto-save functionality


## Frequently asked questions

### Is HID Mobile Access free?

HID Mobile Access is free to download, with no in-app purchases.

### Is Now Mobile free?

Now Mobile is free to download, with no in-app purchases.

### Which has better reviews, HID Mobile Access or Now Mobile?

HID Mobile Access and Now Mobile are both rated 4.7 out of 5 on the App Store, from 8.5K and 2.3K ratings respectively.

### Do HID Mobile Access or Now Mobile have ads?

Neither HID Mobile Access nor Now Mobile shows ads.

### Which is updated more often, HID Mobile Access or Now Mobile?

HID Mobile Access ships an update every 3 months, and Now Mobile every 2 weeks. Most recently, HID Mobile Access was updated on September 22, 2026 and Now Mobile on September 24, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*