# OT Advanced Authentication vs OpenText Service Management

The clearest difference is rating: OpenText Service Management at 4.5 against OT Advanced Authentication's 1.8. OpenText Service Management also leads on monetization model (free vs paid) and update cadence (every 5 weeks vs every 3 months). OT Advanced Authentication's advantage is ratings volume (153 vs 10) and device support (3 vs 1). On price, review sentiment, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

OpenText Service Management holds the better App Store score, 4.5 against 1.8. That said, the two scores are not equally well evidenced: OT Advanced Authentication has 153 ratings behind it against 10, so its average is the more settled of the two. Written reviews point the same way: 8% of OT Advanced Authentication's written reviews are positive against 14% of OpenText Service Management's.

OT Advanced Authentication ships an update every 3 months, OpenText Service Management every 5 weeks. The most recent releases landed on October 26, 2026 and October 21, 2026 respectively.

## The numbers

| Metric | OT Advanced Authentication | OpenText Service Management |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [1.8 (153 ratings)](https://appshunter.io/ios/app/ot-advanced-authentication/id843545585/reviews) | **[4.5 (10 ratings)](https://appshunter.io/ios/app/opentext-service-management/id1287863098/reviews)** |
| Number of ratings | **153** | 10 |
| Positive reviews | 8.3% of reviews | **14.3% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 months | **Every 5 weeks** |
| Monetization | Paid | **Free** |
| Size | 4 MB | 44 MB |
| Requires iOS | **15** | 26.0 |
| Devices | **iPhone, iPad, iPod** | iPhone |
| Age rating | 4+ | 4+ |
| Developer | [NetIQ Corporation](https://appshunter.io/developer/564830462) | [OpenText](https://appshunter.io/developer/415355796) |

## What reviewers say

### OT Advanced Authentication

[App page](https://appshunter.io/ios/app/ot-advanced-authentication/id843545585)

Enhance security beyond traditional passwords with multifactor authentication. Protect sensitive data from fraud and unauthorized access with advanced verification methods.

**Highlights:** Multifactor authentication, Secure sensitive information, Step-up protection, Fraud prevention, Unauthorized access prevention

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Fast authentication process with biometric support
- ✅ Reliable functionality when working properly
- 🔒 Secure two-factor authentication method
- 👍 Easy to use interface once set up
- ⚡ Quick approval times with fingerprint/Face ID

**What reviewers complain about**

- 🐛 Push notifications frequently disappear or fail to appear
- ⏱️ Authentication requests timeout immediately after approval
- 🔄 Requires frequent re-authentication and manual app opening
- 😤 Difficult and confusing setup process
- 💥 Frequent crashes on newer iPhone models and iOS versions

**Reported bugs**

- Push notifications disappear immediately after appearing
- Authentication requests timeout within seconds of approval
- App crashes on iOS 14+ and iPhone 12/15 models
- Face ID gets stuck in loop requiring phone restart
- QR code scanner fails to work

**Requested features**

- Apple Watch support for direct approval without phone
- Biometric/Face ID authentication without PIN requirement
- Lock screen notification approval capability
- Persistent notification badges
- Ability to bulk delete request history


### OpenText Service Management

[App page](https://appshunter.io/ios/app/opentext-service-management/id1287863098)

This mobile application provides access to enterprise service management functionalities. It allows end-users to search for services and knowledge, create requests, and manage approvals. Agents can view, filter, and update requests, incidents, and contact people.

**Highlights:** Service and knowledge search, Request creation and management, Approval workflows, Incident and task updates, Agent view and filtering, Contact management

**Features:** Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is OT Advanced Authentication free?

OT Advanced Authentication is free to download, with no in-app purchases.

### Is OpenText Service Management free?

OpenText Service Management is free to download, with no in-app purchases.

### Which has better reviews, OT Advanced Authentication or OpenText Service Management?

OpenText Service Management is rated higher. OT Advanced Authentication averages 1.8 out of 5 from 153 ratings, while OpenText Service Management averages 4.5 from 10 ratings.

### Do OT Advanced Authentication or OpenText Service Management have ads?

Neither OT Advanced Authentication nor OpenText Service Management shows ads.

### Which is updated more often, OT Advanced Authentication or OpenText Service Management?

OT Advanced Authentication ships an update every 3 months, and OpenText Service Management every 5 weeks. Most recently, OT Advanced Authentication was updated on October 26, 2026 and OpenText Service Management on October 21, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*