# OT Advanced Authentication vs Service Management

The clearest difference is device support: OT Advanced Authentication at 3 against Service Management's 1. OT Advanced Authentication also leads on iOS requirement (14.0 vs 26.0). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

OT Advanced Authentication ships an update every 3 months, Service Management every 2 months. The most recent releases landed on September 23, 2026 and September 25, 2026 respectively.

## The numbers

| Metric | OT Advanced Authentication | Service Management |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[1.8 (148 ratings)](https://appshunter.io/ios/app/ot-advanced-authentication/id843545585/reviews)** | — |
| Number of ratings | **148** | — |
| Positive reviews | 13.9% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 months | **Every 2 months** |
| Monetization | Paid | — |
| Size | 109 MB | 62 MB |
| Requires iOS | **14.0** | 26.0 |
| Devices | **iPhone, iPad, iPod** | iPhone |
| Age rating | 4+ | 4+ |
| Developer | [NetIQ Corporation](https://appshunter.io/developer/564830462) | [OpenText](https://appshunter.io/developer/415355796) |

## What reviewers say

### OT Advanced Authentication

[App page](https://appshunter.io/ios/app/ot-advanced-authentication/id843545585)

Enhance security beyond traditional passwords with multifactor authentication. Protect sensitive data from fraud and unauthorized access with advanced verification methods.

**Highlights:** Multifactor authentication, Secure sensitive information, Step-up protection, Fraud prevention, Unauthorized access prevention

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Fast authentication process with biometric support
- ✅ Reliable functionality when working properly
- 🔒 Secure two-factor authentication method
- 👍 Easy to use interface once set up
- ⚡ Quick approval times with fingerprint/Face ID

**What reviewers complain about**

- 🐛 Push notifications frequently disappear or fail to appear
- ⏱️ Authentication requests timeout immediately after approval
- 🔄 Requires frequent re-authentication and manual app opening
- 😤 Difficult and confusing setup process
- 💥 Frequent crashes on newer iPhone models and iOS versions

**Reported bugs**

- Push notifications disappear immediately after appearing
- Authentication requests timeout within seconds of approval
- App crashes on iOS 14+ and iPhone 12/15 models
- Face ID gets stuck in loop requiring phone restart
- QR code scanner fails to work

**Requested features**

- Apple Watch support for direct approval without phone
- Biometric/Face ID authentication without PIN requirement
- Lock screen notification approval capability
- Persistent notification badges
- Ability to bulk delete request history


### Service Management

[App page](https://appshunter.io/ios/app/service-management-intune/id6608978894)

**Features:** Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is OT Advanced Authentication free?

OT Advanced Authentication is free to download, with no in-app purchases.

### Is Service Management free?

Service Management is free to download, with no in-app purchases.

### Do OT Advanced Authentication or Service Management have ads?

Neither OT Advanced Authentication nor Service Management shows ads.

### Which is updated more often, OT Advanced Authentication or Service Management?

OT Advanced Authentication ships an update every 3 months, and Service Management every 2 months. Most recently, OT Advanced Authentication was updated on September 23, 2026 and Service Management on September 25, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*