# Freshdesk vs Deskpro

The clearest difference is rating: Freshdesk at 4.5 against Deskpro's 2.0. Freshdesk also leads on update cadence (weekly vs every 2 months) and ratings volume (3K vs 12). Deskpro's advantage is monetization model (free vs freemium) and iOS requirement (9.0 vs 15.0). On price, review sentiment, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Freshdesk holds the better App Store score, 4.5 against 2.0. That said, the two scores are not equally well evidenced: Freshdesk has 3K ratings behind it against 12, so its average is the more settled of the two. Written reviews complicate that: 34% of Freshdesk's written reviews are positive against 38% of Deskpro's, so the app with the better star average is not the one people write more warmly about.

Freshdesk ships an update weekly, Deskpro every 2 months. The most recent releases landed on October 23, 2026 and October 6, 2026 respectively.

## The numbers

| Metric | Freshdesk | Deskpro |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.5 (3K ratings)](https://appshunter.io/ios/app/freshdesk/id849713306/reviews)** | [2.0 (12 ratings)](https://appshunter.io/ios/app/deskpro/id1050912818/reviews) |
| Number of ratings | **3K** | 12 |
| Positive reviews | 33.8% of reviews | **37.5% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Weekly** | Every 2 months |
| Monetization | Freemium | **Free** |
| Size | 138 MB | 19 MB |
| Requires iOS | 15.0 | **9.0** |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [FRESHWORKS TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/849713309) | [Deskpro Ltd](https://appshunter.io/developer/692869173) |

## What reviewers say

### Freshdesk

[App page](https://appshunter.io/ios/app/freshdesk/id849713306)

Manage customer support inquiries from multiple channels directly from your mobile device. Prioritize tickets, assign agents, and automate routine tasks to ensure prompt and efficient customer service. Stay updated with real-time notifications.

**Highlights:** Manage tickets from email, phone, chat, and social media, Prioritize and assign tickets to agents, Automate routine tasks with scenarios, Delete tickets and block spam, Log time spent on tickets, Receive push notifications for updates

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use
- 🚀 Convenient mobile access
- 🚀 Helpful for on-the-go support
- 🚀 Great ticketing system
- 🚀 Well-executed app

**What reviewers complain about**

- 🐛 Unreliable notifications
- 🐛 Buggy and unstable
- 🐛 Poor search and filtering
- 🐛 Clunky and frustrating UI
- 🐛 Missing key features from web version

**Reported bugs**

- Inability to reply to tickets
- Tickets not syncing properly
- Formatting issues with replies
- Compatibility issues with newer iOS versions
- Login problems and frequent logouts

**Requested features**

- Dark mode option
- Ability to save filters and preferences
- Improved search and filtering capabilities
- Integration with knowledge base
- Bulk ticket management tools


### Deskpro

[App page](https://appshunter.io/ios/app/deskpro/id1050912818)

Manage helpdesk tickets on the go with this mobile companion app. Create, filter, assign, and update tickets efficiently from your iPhone or iPad. Requires an existing Deskpro helpdesk installation.

**Highlights:** Create tickets, users, and organizations, Filter, sort, assign, and update tickets, Quick ticket actions via swipe, Customize ticket view, Apply mass actions, Use snippets and macros for replies, Attach files from local storage or cloud

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is Freshdesk free?

Freshdesk is free to download, with no in-app purchases.

### Is Deskpro free?

Deskpro is free to download, with no in-app purchases.

### Which has better reviews, Freshdesk or Deskpro?

Freshdesk is rated higher. Freshdesk averages 4.5 out of 5 from 3K ratings, while Deskpro averages 2.0 from 12 ratings.

### Do Freshdesk or Deskpro have ads?

Neither Freshdesk nor Deskpro shows ads.

### Which is updated more often, Freshdesk or Deskpro?

Freshdesk ships an update weekly, and Deskpro every 2 months. Most recently, Freshdesk was updated on October 23, 2026 and Deskpro on October 6, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*