# Freshdesk vs Microsoft Azure

The clearest difference is monetization model: Microsoft Azure at free against Freshdesk's freemium. Microsoft Azure also leads on rating (4.8 vs 4.5). Freshdesk's advantage is update cadence (weekly vs every 4 weeks). On price, review sentiment, ratings volume and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Microsoft Azure holds the better App Store score, 4.8 against 4.5. Both are backed by a comparable volume of ratings — 3K and 2.8K respectively. Written reviews complicate that: 30% of Freshdesk's written reviews are positive against 29% of Microsoft Azure's, so the app with the better star average is not the one people write more warmly about.

Freshdesk ships an update weekly, Microsoft Azure every 4 weeks. The most recent releases landed on September 23, 2026 and September 21, 2026 respectively.

## The numbers

| Metric | Freshdesk | Microsoft Azure |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.5 (3K ratings)](https://appshunter.io/ios/app/freshdesk/id849713306/reviews) | **[4.8 (2.8K ratings)](https://appshunter.io/ios/app/microsoft-azure/id1219013620/reviews)** |
| Number of ratings | **3K** | 2.8K |
| Positive reviews | **30.3% of reviews** | 28.7% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Weekly** | Every 4 weeks |
| Monetization | Freemium | **Free** |
| Size | 137 MB | 113 MB |
| Requires iOS | **15.0** | 16.0 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [FRESHWORKS TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/849713309) | [Microsoft Corporation](https://appshunter.io/developer/298856275) |

## What reviewers say

### Freshdesk

[App page](https://appshunter.io/ios/app/freshdesk/id849713306)

Manage customer support inquiries from multiple channels directly from your mobile device. Prioritize tickets, assign agents, and automate routine tasks to ensure prompt and efficient customer service. Stay updated with real-time notifications.

**Highlights:** Manage tickets from email, phone, chat, and social media, Prioritize and assign tickets to agents, Automate routine tasks with scenarios, Delete tickets and block spam, Log time spent on tickets, Receive push notifications for updates

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use
- 🚀 Convenient mobile access
- 🚀 Helpful for on-the-go support
- 🚀 Great ticketing system
- 🚀 Well-executed app

**What reviewers complain about**

- 🐛 Unreliable notifications
- 🐛 Buggy and unstable
- 🐛 Poor search and filtering
- 🐛 Clunky and frustrating UI
- 🐛 Missing key features from web version

**Reported bugs**

- Inability to reply to tickets
- Tickets not syncing properly
- Formatting issues with replies
- Compatibility issues with newer iOS versions
- Login problems and frequent logouts

**Requested features**

- Dark mode option
- Ability to save filters and preferences
- Improved search and filtering capabilities
- Integration with knowledge base
- Bulk ticket management tools


### Microsoft Azure

[App page](https://appshunter.io/ios/app/microsoft-azure/id1219013620)

Manage and monitor your cloud resources from anywhere. Receive real-time notifications and alerts for critical health issues. Take immediate corrective actions on your virtual machines and web apps directly from your mobile device.

**Highlights:** Monitor cloud resource status, View critical metrics, Receive notifications and alerts, Start/stop VMs, Manage web apps

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 💡 Streamline services with the cloud
- 👍 Surprisingly doesn't suck
- 👍 Great app for managing Azure cloud

**What reviewers complain about**

- 🐛 Crashes, freezes, and bugs
- 🚫 Limited functionality, read-only
- 🚫 Useless, can't do anything meaningful
- 🚫 Doesn't work with newer iOS versions

**Reported bugs**

- Login issues, can't sign in
- Face ID crashes the app
- Blank/black screen after updates

**Requested features**

- Add billing and cost management
- Integrate Azure AD and DevOps
- Allow creating/editing resources
- Improve cloud shell experience


## Frequently asked questions

### Is Freshdesk free?

Freshdesk is free to download, with no in-app purchases.

### Is Microsoft Azure free?

Microsoft Azure is free to download, with no in-app purchases.

### Which has better reviews, Freshdesk or Microsoft Azure?

Microsoft Azure is rated higher. Freshdesk averages 4.5 out of 5 from 3K ratings, while Microsoft Azure averages 4.8 from 2.8K ratings.

### Do Freshdesk or Microsoft Azure have ads?

Neither Freshdesk nor Microsoft Azure shows ads.

### Which is updated more often, Freshdesk or Microsoft Azure?

Freshdesk ships an update weekly, and Microsoft Azure every 4 weeks. Most recently, Freshdesk was updated on September 23, 2026 and Microsoft Azure on September 21, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*