# Freshdesk vs Zuper Manager

The clearest difference is monetization model: Zuper Manager at free against Freshdesk's freemium. Zuper Manager also leads on iOS requirement (13.0 vs 15.0). Freshdesk's advantage is ratings volume (3K vs 18) and update cadence (weekly vs every 3 weeks). On price, rating, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

On the App Store both sit at effectively the same score — 4.5 for Freshdesk against 4.6 for Zuper Manager. That said, the two scores are not equally well evidenced: Freshdesk has 3K ratings behind it against 18, so its average is the more settled of the two.

Freshdesk ships an update weekly, Zuper Manager every 3 weeks. The most recent releases landed on October 26, 2026 and October 24, 2026 respectively.

## The numbers

| Metric | Freshdesk | Zuper Manager |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.5 (3K ratings)](https://appshunter.io/ios/app/freshdesk/id849713306/reviews) | **[4.6 (18 ratings)](https://appshunter.io/ios/app/zuper-manager/id1448265418/reviews)** |
| Number of ratings | **3K** | 18 |
| Positive reviews | 33.8% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Weekly** | Every 3 weeks |
| Monetization | Freemium | **Free** |
| Size | 138 MB | 163 MB |
| Requires iOS | 15.0 | **13.0** |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [FRESHWORKS TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/849713309) | [Zupersoft Solutions](https://appshunter.io/developer/1435003366) |

## What reviewers say

### Freshdesk

[App page](https://appshunter.io/ios/app/freshdesk/id849713306)

Manage customer support inquiries from multiple channels directly from your mobile device. Prioritize tickets, assign agents, and automate routine tasks to ensure prompt and efficient customer service. Stay updated with real-time notifications.

**Highlights:** Manage tickets from email, phone, chat, and social media, Prioritize and assign tickets to agents, Automate routine tasks with scenarios, Delete tickets and block spam, Log time spent on tickets, Receive push notifications for updates

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use
- 🚀 Convenient mobile access
- 🚀 Helpful for on-the-go support
- 🚀 Great ticketing system
- 🚀 Well-executed app

**What reviewers complain about**

- 🐛 Unreliable notifications
- 🐛 Buggy and unstable
- 🐛 Poor search and filtering
- 🐛 Clunky and frustrating UI
- 🐛 Missing key features from web version

**Reported bugs**

- Inability to reply to tickets
- Tickets not syncing properly
- Formatting issues with replies
- Compatibility issues with newer iOS versions
- Login problems and frequent logouts

**Requested features**

- Dark mode option
- Ability to save filters and preferences
- Improved search and filtering capabilities
- Integration with knowledge base
- Bulk ticket management tools


### Zuper Manager

[App page](https://appshunter.io/ios/app/zuper-manager/id1448265418)

Manage your field workforce, customers, and schedules efficiently from anywhere. This secure platform streamlines business operations for seamless field service management.

**Highlights:** Field workforce management, Customer management, Schedule management, Secure operations, Anywhere access

**Features:** macOS Compatibility, Apple Wallet

**In-app purchases:** none


## Frequently asked questions

### Is Freshdesk free?

Freshdesk is free to download, with no in-app purchases.

### Is Zuper Manager free?

Zuper Manager is free to download, with no in-app purchases.

### Which has better reviews, Freshdesk or Zuper Manager?

Zuper Manager is rated higher. Freshdesk averages 4.5 out of 5 from 3K ratings, while Zuper Manager averages 4.6 from 18 ratings.

### Do Freshdesk or Zuper Manager have ads?

Neither Freshdesk nor Zuper Manager shows ads.

### Which is updated more often, Freshdesk or Zuper Manager?

Freshdesk ships an update weekly, and Zuper Manager every 3 weeks. Most recently, Freshdesk was updated on October 26, 2026 and Zuper Manager on October 24, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*