# Freshdesk vs ASAP

The clearest difference is review sentiment: ASAP at 100% against Freshdesk's 34%. ASAP also leads on monetization model (free vs freemium). Freshdesk's advantage is update cadence (weekly vs every 6 weeks). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Freshdesk ships an update weekly, ASAP every 6 weeks. The most recent releases landed on October 23, 2026 and October 24, 2026 respectively.

## The numbers

| Metric | Freshdesk | ASAP |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.5 (3K ratings)](https://appshunter.io/ios/app/freshdesk/id849713306/reviews)** | — |
| Number of ratings | **3K** | — |
| Positive reviews | 33.8% of reviews | **100.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Weekly** | Every 6 weeks |
| Monetization | Freemium | **Free** |
| Size | 138 MB | 45 MB |
| Requires iOS | 15.0 | 15.0 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [FRESHWORKS TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/849713309) | [Zoho Corporation](https://appshunter.io/developer/388384807) |

## What reviewers say

### Freshdesk

[App page](https://appshunter.io/ios/app/freshdesk/id849713306)

Manage customer support inquiries from multiple channels directly from your mobile device. Prioritize tickets, assign agents, and automate routine tasks to ensure prompt and efficient customer service. Stay updated with real-time notifications.

**Highlights:** Manage tickets from email, phone, chat, and social media, Prioritize and assign tickets to agents, Automate routine tasks with scenarios, Delete tickets and block spam, Log time spent on tickets, Receive push notifications for updates

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use
- 🚀 Convenient mobile access
- 🚀 Helpful for on-the-go support
- 🚀 Great ticketing system
- 🚀 Well-executed app

**What reviewers complain about**

- 🐛 Unreliable notifications
- 🐛 Buggy and unstable
- 🐛 Poor search and filtering
- 🐛 Clunky and frustrating UI
- 🐛 Missing key features from web version

**Reported bugs**

- Inability to reply to tickets
- Tickets not syncing properly
- Formatting issues with replies
- Compatibility issues with newer iOS versions
- Login problems and frequent logouts

**Requested features**

- Dark mode option
- Ability to save filters and preferences
- Improved search and filtering capabilities
- Integration with knowledge base
- Bulk ticket management tools


### ASAP

[App page](https://appshunter.io/ios/app/asap-demo/id1514783321)

Access all your help-center services directly from your iPhone. This application showcases how a restaurant can utilize its features to manage customer support.

**Highlights:** Access help-center services, iPhone compatibility, Restaurant service example, Zoho Desk integration

**In-app purchases:** none


## Frequently asked questions

### Is Freshdesk free?

Freshdesk is free to download, with no in-app purchases.

### Is ASAP free?

ASAP is free to download, with no in-app purchases.

### Do Freshdesk or ASAP have ads?

Neither Freshdesk nor ASAP shows ads.

### Which is updated more often, Freshdesk or ASAP?

Freshdesk ships an update weekly, and ASAP every 6 weeks. Most recently, Freshdesk was updated on October 23, 2026 and ASAP on October 24, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*