# Freshdesk vs TOMIS

The clearest difference is rating: TOMIS at 5.0 against Freshdesk's 4.5. TOMIS also leads on monetization model (free vs freemium). Freshdesk's advantage is update cadence (weekly vs every 3 months) and ratings volume (3K vs 2). On price, ads, in-app purchases and iOS requirement there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

TOMIS holds the better App Store score, 5.0 against 4.5. That said, the two scores are not equally well evidenced: Freshdesk has 3K ratings behind it against 2, so its average is the more settled of the two.

Freshdesk ships an update weekly, TOMIS every 3 months. The most recent releases landed on October 19, 2026 and September 17, 2026 respectively.

## The numbers

| Metric | Freshdesk | TOMIS |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.5 (3K ratings)](https://appshunter.io/ios/app/freshdesk/id849713306/reviews) | **[5.0 (2 ratings)](https://appshunter.io/ios/app/tomis/id1553944179/reviews)** |
| Number of ratings | **3K** | 2 |
| Positive reviews | 33.8% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Weekly** | Every 3 months |
| Monetization | Freemium | **Free** |
| Size | 138 MB | 50 MB |
| Requires iOS | **15.0** | 16.4 |
| Devices | **iPhone, iPad, iPod** | iPhone |
| Age rating | 4+ | 4+ |
| Developer | [FRESHWORKS TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/849713309) | [TOMIS Holdings, Inc.](https://appshunter.io/developer/1553944181) |

## What reviewers say

### Freshdesk

[App page](https://appshunter.io/ios/app/freshdesk/id849713306)

Manage customer support inquiries from multiple channels directly from your mobile device. Prioritize tickets, assign agents, and automate routine tasks to ensure prompt and efficient customer service. Stay updated with real-time notifications.

**Highlights:** Manage tickets from email, phone, chat, and social media, Prioritize and assign tickets to agents, Automate routine tasks with scenarios, Delete tickets and block spam, Log time spent on tickets, Receive push notifications for updates

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use
- 🚀 Convenient mobile access
- 🚀 Helpful for on-the-go support
- 🚀 Great ticketing system
- 🚀 Well-executed app

**What reviewers complain about**

- 🐛 Unreliable notifications
- 🐛 Buggy and unstable
- 🐛 Poor search and filtering
- 🐛 Clunky and frustrating UI
- 🐛 Missing key features from web version

**Reported bugs**

- Inability to reply to tickets
- Tickets not syncing properly
- Formatting issues with replies
- Compatibility issues with newer iOS versions
- Login problems and frequent logouts

**Requested features**

- Dark mode option
- Ability to save filters and preferences
- Improved search and filtering capabilities
- Integration with knowledge base
- Bulk ticket management tools


### TOMIS

[App page](https://appshunter.io/ios/app/tomis/id1553944179)

Consolidate all your customer conversations into a single, organized inbox. Respond to messages from various platforms like SMS, webchat, Facebook Messenger, and Instagram efficiently.

**Highlights:** Centralized inbox, Manage SMS, Manage Webchat, Manage Facebook Messenger, Manage Instagram messages, Streamlined customer responses

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Freshdesk free?

Freshdesk is free to download, with no in-app purchases.

### Is TOMIS free?

TOMIS is free to download, with no in-app purchases.

### Which has better reviews, Freshdesk or TOMIS?

TOMIS is rated higher. Freshdesk averages 4.5 out of 5 from 3K ratings, while TOMIS averages 5.0 from 2 ratings.

### Do Freshdesk or TOMIS have ads?

Neither Freshdesk nor TOMIS shows ads.

### Which is updated more often, Freshdesk or TOMIS?

Freshdesk ships an update weekly, and TOMIS every 3 months. Most recently, Freshdesk was updated on October 19, 2026 and TOMIS on September 17, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*