# Freshdesk vs Help Desk+

The clearest difference is rating: Help Desk+ at 5.0 against Freshdesk's 4.5. Freshdesk's advantage is in-app purchases (none vs 3) and ratings volume (3K vs 3). On price, ads, monetization model and device support there is nothing between them.

Both are free to download. Help Desk+ sells 3 in-app purchases, starting at $7.99 per month. Freshdesk asks for nothing beyond the download.

Help Desk+ holds the better App Store score, 5.0 against 4.5. That said, the two scores are not equally well evidenced: Freshdesk has 3K ratings behind it against 3, so its average is the more settled of the two.

Freshdesk ships an update weekly, Help Desk+ every 3 weeks. The most recent releases landed on September 26, 2026 and September 14, 2026 respectively.

## The numbers

| Metric | Freshdesk | Help Desk+ |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.5 (3K ratings)](https://appshunter.io/ios/app/freshdesk/id849713306/reviews) | **[5.0 (3 ratings)](https://appshunter.io/ios/app/help-desk-plus/id1574984413/reviews)** |
| Number of ratings | **3K** | 3 |
| Positive reviews | 30.3% of reviews | — |
| In-app purchases | **No** | Yes |
| Ads | No | No |
| Update frequency | **Weekly** | Every 3 weeks |
| Monetization | Freemium | Free with in-app purchases |
| Size | 137 MB | 67 MB |
| Requires iOS | **15.0** | 15.6 |
| Devices | iPhone, iPad, iPod | **iPhone, iPad, iPod, Mac** |
| Age rating | 4+ | 4+ |
| Developer | [FRESHWORKS TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/849713309) | [Starkode Limited Company](https://appshunter.io/developer/874698946) |

## What reviewers say

### Freshdesk

[App page](https://appshunter.io/ios/app/freshdesk/id849713306)

Manage customer support inquiries from multiple channels directly from your mobile device. Prioritize tickets, assign agents, and automate routine tasks to ensure prompt and efficient customer service. Stay updated with real-time notifications.

**Highlights:** Manage tickets from email, phone, chat, and social media, Prioritize and assign tickets to agents, Automate routine tasks with scenarios, Delete tickets and block spam, Log time spent on tickets, Receive push notifications for updates

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use
- 🚀 Convenient mobile access
- 🚀 Helpful for on-the-go support
- 🚀 Great ticketing system
- 🚀 Well-executed app

**What reviewers complain about**

- 🐛 Unreliable notifications
- 🐛 Buggy and unstable
- 🐛 Poor search and filtering
- 🐛 Clunky and frustrating UI
- 🐛 Missing key features from web version

**Reported bugs**

- Inability to reply to tickets
- Tickets not syncing properly
- Formatting issues with replies
- Compatibility issues with newer iOS versions
- Login problems and frequent logouts

**Requested features**

- Dark mode option
- Ability to save filters and preferences
- Improved search and filtering capabilities
- Integration with knowledge base
- Bulk ticket management tools


### Help Desk+

[App page](https://appshunter.io/ios/app/help-desk-plus/id1574984413)

Streamline customer and project support with this customizable app. Easily create service tickets, manage incidents, and collaborate with multiple users. Ideal for small businesses and organizations needing efficient teamwork and self-work management.

**Highlights:** Create service tickets and change requests, Multi-user collaboration, Customizable attributes and reports, User management and role assignment, Branch management for different locations, Face ID for secure access

**Features:** Vision Pro support

**In-app purchases (3)**

| Purchase | Price | Billing |
| --- | --- | --- |
| Single User | $7.99 | per month |
| 3 Users | $19.49 | per month |
| 6 Users | $34.99 | per month |


## Frequently asked questions

### Is Freshdesk free?

Freshdesk is free to download, with no in-app purchases.

### Is Help Desk+ free?

Help Desk+ is free to download, with in-app purchases available.

### Which has better reviews, Freshdesk or Help Desk+?

Help Desk+ is rated higher. Freshdesk averages 4.5 out of 5 from 3K ratings, while Help Desk+ averages 5.0 from 3 ratings.

### Do Freshdesk or Help Desk+ have ads?

Neither Freshdesk nor Help Desk+ shows ads.

### Which is updated more often, Freshdesk or Help Desk+?

Freshdesk ships an update weekly, and Help Desk+ every 3 weeks. Most recently, Freshdesk was updated on September 26, 2026 and Help Desk+ on September 14, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*