# Freshdesk vs UniFi Access

The clearest difference is rating: UniFi Access at 4.9 against Freshdesk's 4.5. UniFi Access also leads on review sentiment (60% vs 34%) and monetization model (free vs freemium). Freshdesk's advantage is update cadence (weekly vs every 2 weeks) and iOS requirement (15.0 vs 17.0). On price, ratings volume, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

UniFi Access holds the better App Store score, 4.9 against 4.5. Both are backed by a comparable volume of ratings — 3K and 5.2K respectively. Written reviews point the same way: 34% of Freshdesk's written reviews are positive against 60% of UniFi Access's.

Freshdesk ships an update weekly, UniFi Access every 2 weeks. Both last shipped on November 1, 2026.

## The numbers

| Metric | Freshdesk | UniFi Access |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.5 (3K ratings)](https://appshunter.io/ios/app/freshdesk/id849713306/reviews) | **[4.9 (5.2K ratings)](https://appshunter.io/ios/app/unifi-access/id1578429007/reviews)** |
| Number of ratings | 3K | **5.2K** |
| Positive reviews | 33.8% of reviews | **59.8% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Weekly** | Every 2 weeks |
| Monetization | Freemium | **Free** |
| Size | 138 MB | 280 MB |
| Requires iOS | **15.0** | 17.0 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [FRESHWORKS TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/849713309) | [Ubiquiti Inc.](https://appshunter.io/developer/683620863) |

## What reviewers say

### Freshdesk

[App page](https://appshunter.io/ios/app/freshdesk/id849713306)

Manage customer support inquiries from multiple channels directly from your mobile device. Prioritize tickets, assign agents, and automate routine tasks to ensure prompt and efficient customer service. Stay updated with real-time notifications.

**Highlights:** Manage tickets from email, phone, chat, and social media, Prioritize and assign tickets to agents, Automate routine tasks with scenarios, Delete tickets and block spam, Log time spent on tickets, Receive push notifications for updates

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use
- 🚀 Convenient mobile access
- 🚀 Helpful for on-the-go support
- 🚀 Great ticketing system
- 🚀 Well-executed app

**What reviewers complain about**

- 🐛 Unreliable notifications
- 🐛 Buggy and unstable
- 🐛 Poor search and filtering
- 🐛 Clunky and frustrating UI
- 🐛 Missing key features from web version

**Reported bugs**

- Inability to reply to tickets
- Tickets not syncing properly
- Formatting issues with replies
- Compatibility issues with newer iOS versions
- Login problems and frequent logouts

**Requested features**

- Dark mode option
- Ability to save filters and preferences
- Improved search and filtering capabilities
- Integration with knowledge base
- Bulk ticket management tools


### UniFi Access

[App page](https://appshunter.io/ios/app/unifi-access/id1578429007)

Manage your entire access control system remotely. Oversee doors, users, readers, and security policies. View real-time activity logs and receive doorbell notifications.

**Highlights:** Manage connected doors and security policies, Oversee user rosters and access methods, Configure reader devices and greeting messages, View real-time access event logs, Receive doorbell notifications, Grant remote access to visitors

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- 👍 Easy to use
- 🚀 Works great
- 🔒 Secure access control
- 💡 Useful features

**What reviewers complain about**

- 🐛 Crashes and bugs
- 🔍 Missing key features
- 💻 Lack of iPad/desktop support
- 🔔 Notification issues

**Reported bugs**

- App crashes on launch
- Notifications not working
- Remote login issues
- Outdated information in app

**Requested features**

- Integrate with Unifi Protect
- Add schedule management in app
- Allow door hold open/timer controls
- Improve camera/intercom integration


## Frequently asked questions

### Is Freshdesk free?

Freshdesk is free to download, with no in-app purchases.

### Is UniFi Access free?

UniFi Access is free to download, with no in-app purchases.

### Which has better reviews, Freshdesk or UniFi Access?

UniFi Access is rated higher. Freshdesk averages 4.5 out of 5 from 3K ratings, while UniFi Access averages 4.9 from 5.2K ratings.

### Do Freshdesk or UniFi Access have ads?

Neither Freshdesk nor UniFi Access shows ads.

### Which is updated more often, Freshdesk or UniFi Access?

Freshdesk ships an update weekly, and UniFi Access every 2 weeks. Most recently, Freshdesk was updated on November 1, 2026 and UniFi Access on November 1, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*