# Freshdesk vs 1501 Broadway

The clearest difference is rating: Freshdesk at 4.5 against 1501 Broadway's 4.0. Freshdesk also leads on review sentiment (34% vs 0%) and update cadence (weekly vs every 2 months). 1501 Broadway's advantage is monetization model (free vs freemium). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Freshdesk holds the better App Store score, 4.5 against 4.0. That said, the two scores are not equally well evidenced: Freshdesk has 3K ratings behind it against 4, so its average is the more settled of the two. Written reviews point the same way: 34% of Freshdesk's written reviews are positive against 0% of 1501 Broadway's.

Freshdesk ships an update weekly, 1501 Broadway every 2 months. The most recent releases landed on October 23, 2026 and October 18, 2026 respectively.

## The numbers

| Metric | Freshdesk | 1501 Broadway |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.5 (3K ratings)](https://appshunter.io/ios/app/freshdesk/id849713306/reviews)** | [4.0 (4 ratings)](https://appshunter.io/ios/app/1501-broadway/id1663502762/reviews) |
| Number of ratings | **3K** | 4 |
| Positive reviews | **33.8% of reviews** | 0.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Weekly** | Every 2 months |
| Monetization | Freemium | **Free** |
| Size | 138 MB | 160 MB |
| Requires iOS | 15.0 | 15.0 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [FRESHWORKS TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/849713309) | [Sharry Europe s.r.o.](https://appshunter.io/developer/1231851310) |

## What reviewers say

### Freshdesk

[App page](https://appshunter.io/ios/app/freshdesk/id849713306)

Manage customer support inquiries from multiple channels directly from your mobile device. Prioritize tickets, assign agents, and automate routine tasks to ensure prompt and efficient customer service. Stay updated with real-time notifications.

**Highlights:** Manage tickets from email, phone, chat, and social media, Prioritize and assign tickets to agents, Automate routine tasks with scenarios, Delete tickets and block spam, Log time spent on tickets, Receive push notifications for updates

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use
- 🚀 Convenient mobile access
- 🚀 Helpful for on-the-go support
- 🚀 Great ticketing system
- 🚀 Well-executed app

**What reviewers complain about**

- 🐛 Unreliable notifications
- 🐛 Buggy and unstable
- 🐛 Poor search and filtering
- 🐛 Clunky and frustrating UI
- 🐛 Missing key features from web version

**Reported bugs**

- Inability to reply to tickets
- Tickets not syncing properly
- Formatting issues with replies
- Compatibility issues with newer iOS versions
- Login problems and frequent logouts

**Requested features**

- Dark mode option
- Ability to save filters and preferences
- Improved search and filtering capabilities
- Integration with knowledge base
- Bulk ticket management tools


### 1501 Broadway

[App page](https://appshunter.io/ios/app/1501-broadway/id1663502762)

This app provides building occupants and visitors with essential information, including a dynamic dashboard, maintenance requests, event listings, and company directories. It also offers building guides and important contact details.

**Highlights:** Dynamic building information dashboard, Maintenance request system, Event listings, Company directory, Building guides and contacts

**Features:** Apple Wallet

**In-app purchases:** none


## Frequently asked questions

### Is Freshdesk free?

Freshdesk is free to download, with no in-app purchases.

### Is 1501 Broadway free?

1501 Broadway is free to download, with no in-app purchases.

### Which has better reviews, Freshdesk or 1501 Broadway?

Freshdesk is rated higher. Freshdesk averages 4.5 out of 5 from 3K ratings, while 1501 Broadway averages 4.0 from 4 ratings.

### Do Freshdesk or 1501 Broadway have ads?

Neither Freshdesk nor 1501 Broadway shows ads.

### Which is updated more often, Freshdesk or 1501 Broadway?

Freshdesk ships an update weekly, and 1501 Broadway every 2 months. Most recently, Freshdesk was updated on October 23, 2026 and 1501 Broadway on October 18, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*